Customer Experience Specialist - Airport - Proactive Recruitment

AIR CANADA; San Juan de Terranova, Quebec; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Air Canada employee travel privileges

Full-time and part-time positions

Health and dental care plans

Training and development tools

Job summary

Air Canada is seeking Customer Experience Specialists at the St. John's Airport to directly assist customers throughout their journey, ensuring flights are ready and on time. You will greet, inform, and support travelers with a friendly, efficient approach.

The role requires availability for a five- to seven-week paid training, rotating shifts across a 24-hour window, and a commitment to safety and punctuality in a fast-paced environment. Bilinguals are preferred.

Qualifications

• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Ability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.

Responsibilities

• Check in customers and prepare/issue boarding passes.
• Assist customers during pre-boarding and provide flight schedule information.
• Help customers with special needs to boarding gate and baggage claim.
• Move across the airport to supported work areas as assigned.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Punctuality

Safety awareness

Job description

Location: St. John's, NL, Canada (on-site)

Starting salary: $19.88 per hour

Department: Airports Canada and CX Strategy

Category: Unionized personnel (Unifor)

Employment type: Full-time or part-time

The position

Air Canada is currently seeking Customer Experience Specialists to join its team at the St. John's Airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring all our flights are ready to depart safely and on time, while assisting customers at the airport through every interaction point of their journey.

If you are an enthusiastic, caring person who loves working with people, you could be very close to landing your ideal job.

What your day will look like

As a Customer Experience Specialist at the St. John's Airport, you will be part of a dynamic and diverse team of greeting agents and Air Canada representatives. You will contribute to a smooth customer experience:

• Check in customers, and prepare and issue boarding passes.
• Assist customers during pre-boarding and provide information on flight schedules and connections.
• Assist customers with special needs throughout their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Move back and forth across the airport to get to the work areas you are assigned to.

Watch this video to learn more about the Customer Experience Specialist role:

Your benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering numerous benefits:

• Air Canada employees love to travel, and our employee travel pass program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible persons once you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer both full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of benefit plans, including health care and dental care plans.
• Training and development tools are also provided to help you reach your full potential.

Qualifications

Necessary skills and experience

• Availability to attend and successfully complete a five- to seven-week full-time paid training program.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work under tight deadlines to ensure punctuality.
• Ability to respect Air Canada's attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong problem-solving and solution-finding abilities, in compliance with Air Canada's policies and guidelines.
• Attention to safety and security.
• Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Obligation to obtain and maintain any applicable transportation security clearance as well as additional authorizations. Please consult the Transport Canada website for more details.
• Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language requirements

All things being equal, preference will be given to bilingual candidates.

Make your career take off!

Don't miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Embark with us and watch your career take off.

Diversity and inclusion

Air Canada is resolutely committed to diversity and inclusion, and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we welcome applications from all individuals to build a diverse workforce representative of the diversity of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but will only communicate with those selected for the next steps of the process.