Customer Experience Specialist

Sharp Electronics of Canada Ltd.; Mississauga; On-site; CAD 50,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Dealer Customer Experience Specialist, where you'll provide crucial administrative support to enhance the sales process. This role is vital in ensuring seamless communication between various departments and our Dealer Partners, driving customer satisfaction to new heights. You'll thrive in a dynamic environment, tackling sales orders, logistics, and customer inquiries while honing your organizational skills. If you're passionate about delivering exceptional service and eager to grow within a supportive team, this opportunity is perfect for you!

Qualifications

• 1-3 years in a fast-paced customer service or admin role.
• Experience with SAP and strong communication skills.

Responsibilities

• Support sales teams and manage sales orders efficiently.
• Coordinate logistics and fulfill customer inquiries promptly.

Skills

Customer Service

Administration

Communication Skills

Time Management

Multi-tasking

Education

Post-Secondary Certificate or Degree in Business Studies

Tools

SAP

Excel

Salesforce

CRM

Outlook

Job description

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Sharp Electronics of Canada Ltd. provided pay range

This range is provided by Sharp Electronics of Canada Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$55,000.00/yr

Direct message the job poster from Sharp Electronics of Canada Ltd.

Human Resources Generalist at Sharp Electronics of Canada Ltd.

Title: Dealer Customer Experience Specialist

Job Status: Full-Time Contract

Salary Range: $50,000.00 - $55,000.00

About Us

Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we’re proud to be one of the first five sales companies established outside of Japan in 1974.

Our business products, including Multifunction Printers (MFPs), Collaborative Displays, and a full line of Commercial Displays which allow businesses to build a smart & interactive office environment that encourages productivity, communication, and collaboration.

Our consumer products including steam ovens, microwave drawers, microwave ovens, air purifiers and calculators are designed to allow people to save time, make better use of their space and lead healthier lives.

Job Summary

The Dealer Customer Experience Specialist will provide administrative support throughout the entire sales process and related sales activities to our Dealer Partners, Regional Sales Managers, and internal departments. You will work closely with various departments to minimize delays throughout the sales process and ensure customer satisfaction at the highest level.

Key Responsibilities

• Provide support to various teams, Regional Sales Managers, Sales Managers, Service Managers, Finance, and Logistics.
• Process Sales Orders from our Channel Sales Customers.
• Process Sales Orders received through EDI.
• Monitor and process related sales order requests, including Return Authorizations, Consignment Orders, Memo Bills, Debit Memos, and Credit Memos.
• Allocation of Inventory, and tracking backorders.
• Data entry for maintaining service contracts for extended warranty.
• Coordinate with Logistics teams and warehouse for order fulfillment.
• Collect requirements for processing invoices and promotional credit requests and maintain tracking files for Finance and Marketing teams.
• Efficiently manage a shared Outlook inbox and follow shared inbox processes.
• Effectively respond to email inquiries from Customers, Sales teams, and other internal departments in a timely manner to achieve a positive Customer Experience, or re-direct requests to the appropriate department.
• Other duties as required by the Manager.

Qualifications

Must have:

• 1 to 3 years of experience working in a fast paced, sales driven customer service or administration role is a must.
• Experience working within SAP.
• Strong listening, verbal, and written communication skills.
• Strong command of English language both written and oral, and clear communication with various stakeholders.
• Be able to handle high volumes and month-end deadlines.
• Strong time management and organizational skills.
• Ability to prioritize.
• Ability to multi-task.

Nice to have:

• Post-Secondary Certificate or Degree in Business Studies considered an asset.
• Experience in investigative data analysis would be an asset.
• Experience in Logistics & basic accounting knowledge would be an asset.
• Familiar with a range of software applications such as Excel, CRM, Outlook and Salesforce.

Work Conditions

• Extended periods of sitting
• Working in an office environment

Accessibility and Diversity Statement

Sharp Electronics of Canada Ltd. is an Equal Opportunity Employer. As such, SECL welcomes applications from all qualified candidates.

It is the intention of Sharp Electronics of Canada Ltd. to grow hand-in-hand with our employees. We provide our employees with competitive compensation and encourage them to reach their full potential.

All employees are given an equal opportunity in compliance with the provisions in the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, and any other applicable legislation.

Sharp Electronics of Canada Ltd. encourages candidates from diverse groups to apply. We at Sharp are committed to fostering an environment that is inclusive, barrier free and accessible. We will provide accommodation to candidates with disabilities who request accommodation that respects the dignity of the candidate. Dignity includes consideration of how accommodation is provided and the individual’s own participation in the process. If you are selected to participate in the recruitment and selection process and require accommodation, please notify us and we will work with you to meet your needs.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative, Customer Service, and General Business

• Industries

  Wholesale Appliances, Electrical, and Electronics, Computers and Electronics Manufacturing, and Retail Appliances, Electrical, and Electronic Equipment

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