Customer Experience Specialist

Del Condominium Rentals Inc.; Ontario; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Join a leading property management company that values community and employee development. As a Customer Experience Specialist, you'll play a vital role in ensuring client satisfaction and contributing to the success of our diverse projects. This dynamic position involves effective communication, problem-solving, and collaboration with various teams to enhance tenant experiences and optimize property performance. With a strong emphasis on inclusivity and professional growth, this is an exciting opportunity to build a rewarding career in a supportive environment. If you're passionate about customer service and property management, we encourage you to apply!

Benefits

Diverse benefits and perks

Flexible working hours

Professional development opportunities

Qualifications

• Experience in customer service or property management is essential.
• Strong communication and multitasking abilities are required.

Responsibilities

• Serve as the primary contact for property owners and tenants.
• Manage lease renewals and tenant orientations effectively.
• Collaborate with on-site management to resolve property issues.

Skills

Customer Service

Property Management

Communication Skills

Organizational Skills

Problem-Solving

Education

Post-secondary education in Property Management

Business Administration

Tools

Zendesk

Rent Manager

Microsoft Office Suite

Job description

Posted Tuesday, April 22, 2025 at 4:00 AM

Join Del Condominium Rentals: Building Communities, Growing Careers

Come Build Your Future with Us

Although our brand is well known, our strength comes from the talented individuals who make up our company. Our employees are passionate and driven and work collectively to develop some of the largest and most complex projects within the Greater Toronto Area.

We recognize our employees are the key to our success and we invest in creating a strong corporate culture that promotes:

• A diverse and robust suite of benefits and perks,
• Social and sustainable impact within our company and in the communities we build, and much more.

As aDel Condominium Rentals employee, you are contributing to our purpose, standard of excellence, and building homes for people today and the generations of tomorrow.

Who We Are

Del Condominium Rentals, a division of the Tridel Group of Companies, is the largest and most recognized rental property management provider in the Greater Toronto Area. Del Condominium Rentals is the leading GTA-based property management company providing services and expertise to owners / investors of condominium residences as well as their tenants. At Del Condominium Rentals, we offer peace of mind to homeowners through our reliable rental management solutions including leasing, tenant services, accounting, and maintenance & repair. We pride ourselves on quick problem resolution and maximizing homeowner revenues.

Position Title: Customer Experience Specialist

Reports to: Director, Operations

Department: Operations

Status: Full-time Hybrid

The Role

The Customer Experience Specialist is a key role in our company, acting as the primary point of contact for property owners and tenants within a designated district of suites. This position is responsible for ensuring exceptional service and client satisfaction through effective communication and management of various tasks, including maintenance, lease renewals, tenant orientations, and coordination with on-site property management. The ideal candidate thrives in a dynamic, fast-paced role and enjoys exposure to multiple business functions such as Customer Service, Maintenance and Leasing.

We encourage you to join our team and be at the heart of the company, where your role will directly impact client satisfaction and business success!

What You’ll Be Doing

• Serve as the primary point of contact for owners and tenants, handling inquiries and ensuring timely responses.
• Onboard new owners, conduct regular portfolio reviews, and manage lease renewals, amendments, and rent increases.
• Maintain and update the Owner’s Portal with financial statements, maintenance updates, and service requests.
• Oversee periodic maintenance and restoration requests, troubleshooting issues before vendor dispatch, and minimizing costs.
• Communicate with owners regarding suite condition, wear-and-tear, and maintenance recommendations.
• Manage tenant move-ins, post-move-in calls, and the vacancy process, including lease assignments and notices to vacate.
• Collaborate with on-site property management to resolve issues and ensure compliance with building rules and regulations.
• Analyze market conditions and suite performance to optimize revenue and manage expenses.
• Work closely with leasing agents to secure qualified tenants and coordinate leases and deposits.
• Track and report on suite inspections, maintenance needs, and warranty claims, ensuring owners are always informed.
• Adhere to company communication SLAs, policies, and utilize company systems like Zendesk & Rent Manager.

Who You Are

• Post-secondary education in Property Management, Business Administration, or related field.
• Previous experience in customer service, property management, or leasing.
• Strong understanding of leasing, maintenance, and customer relationship management.
• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse clients and teams.
• Strong organizational and multitasking abilities, with attention to detail.
• Problem-solving mindset and ability to handle multiple priorities in a fast-paced environment.
• Ability to manage sensitive or high-pressure situations with professionalism and tact.
• Self-motivated, proactive, and adaptable to changing demands.
• Strong customer service orientation and a focus on client satisfaction.
• Proficient in using software systems such as Zendesk, RentManager, or similar property management tools.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Valid driver’s license and reliable transportation (for travel between properties).
• Ability to work flexible hours as required, including occasional evenings or weekends based on business needs.

Supporting Inclusion & Belonging

Tridel is committed to having a workforce that reflects the communities where we build, where everyone feels they belong, is physically and psychologically safe, and can reach their full potential. We embrace diversity while reinforcing equity and inclusion and are committed to building a team with a range of experiences and skills. As an equal opportunity employer, we encourage all qualified individuals to apply, including those who self-identify as Indigenous in Canada (First Nations, Métis, Inuit), are from racialized communities, and persons with disabilities. We remain committed to a barrier-free recruitment and selection process and will provide accommodation upon request. If you require accommodation at any stage of the recruitment process, please email your request to [e-mail] . All information received will be handled in strict confidence.

As part of Tridel Group of Companies’ recruitment and selection process, we utilize Artificial Intelligence (AI) for candidate screening.