Customer Experience Specialist

Oldcastle Inc.; Acton; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading supplier of aggregates in Ontario! As a Customer Experience Specialist, you will play a crucial role in enhancing customer satisfaction by managing inquiries and ensuring timely deliveries. This position offers a fantastic opportunity to contribute to a company recognized as one of Greater Toronto's Top 100 Employers. With a culture that promotes growth and internal promotion, you will thrive in a supportive environment while enjoying competitive wages, bonuses, and various employee perks. If you are passionate about customer service and eager to make a difference, this role is perfect for you!

Benefits

Pension and benefits

Bonus pay based on safety and performance

Company provided PPE

Company paid training

Employee Family Assistance Program

Employee Referral Program

Social events and recognition program

Qualifications

• Strong knowledge of aggregate products and market segments.
• Customer-focused with excellent service delivery skills.

Responsibilities

• Handle customer orders and inquiries via Phone, email, and text.
• Monitor on-time delivery and ensure customer satisfaction.

Skills

Customer Service

Problem-Solving

Teamwork

Adaptability

Attention to Detail

Education

Secondary School Education

Business-related experience

Tools

Microsoft Office

Google Earth

Web-based services

Job description

It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world-class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Dufferin Aggregates, a division of CRH Canada is looking to hire!

Dufferin Aggregates, a CRH Company is currently hiring a Customer Experience Specialist to join their growing team!

Who we are

Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Aggregates is a leading supplier of aggregates for the construction industry in Ontario. We operate more than 20 sites, including quarries, sand pits and distribution yards to supply crushed stone, sand and gravel, recycled crushed concrete as well as recycled crushed asphalt, for the commercial, industrial, residential and civil engineering sector.

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

Why Work with Us?

• Pension and benefits included after probationary period.
• Bonus pay based on safety and performance.
• Highly competitive starting wage with multi-tier wage structure.
• Overtime opportunities are available.
• Company provided PPE including and yearly safety boot allowance.
• Company paid training.
• Company sponsored social events and recognition program.
• Employee Family Assistance Program.
• Employee Referral Program.
• A culture that values opportunity for growth, development, and internal promotion!

Location: Acton
Term: Full Time
Start Date: ASAP
Shift Schedule: Monday – Friday

Job Responsibilities:

• Handle customer orders and inquiries via Phone, email, and text message.
• Accurately enter new orders and changes into operating system.
• Closely monitor on time delivery & customer communication.
• Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
• Handle customer concerns/inquiries, troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
• Work closely with Scale Operators & Sales to ensure customer commitments can be achieved.
• Schedule same/next day orders and trucking to optimize truck utilization.
• Ensure customers are satisfied with our products and services.
• Support and promote various digital solutions (Customer Portal, E-ticketing, TREAD, Website).
• Learn and follow customer service procedures and policies.
• Strive to meet or exceed personal and team targets.
• Execute freight procurement & onboarding new vendors.
• Administrative duties as required and participate in new initiatives and projects.
• Assist the Customer Experience Supervisor with the identification and implementation of cost savings and value creation opportunities.

Requirements:

• Secondary School Education or equivalent business-related experience.
• Strong knowledge of aggregate products, market segments, market geography, and product applications.
• Proficient in Microsoft Office, Google Earth and web-based services.
• Prior DFA Dispatch experience is preferred.
• Customer focused – Foster a customer focused environment, delivering exceptional customer service and anticipating future customer needs.
• Fosters teamwork and cooperation – Foster a sense of collaboration and work effectively across organization to achieve goals.
• Adapts and learns – work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one’s skills and capabilities.
• Maintain a professional demeanor with internal and external clients.
• Analysis and Problem-Solving – Effectively examine events, issues and problems and generate optimal solutions in a timely manner.
• Execution of best practices to provide a consistent and standardized customer experience.
• Must be able to work in a high stressed, fast paced environment.
• Ability to multi-task and detail oriented.

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.