Customer Experience Manager (PT)

Michaels Stores; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in creative supplies is seeking a Store Manager to enhance customer experience and manage front-end operations. The role involves leading a team, ensuring compliance with company policies, and delivering exceptional service. Candidates should have retail management experience and strong leadership skills.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Manage and execute shrink and safety programs.
• Train and coach the customer experience team.

Skills

Customer Service

Leadership

Communication

Education

Retail Management Experience

Job description

Store - TOR-MISSISSAUGA/WINSTON CHURCHILL BLVD, ON

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards and budget adherence
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing sales and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Experience: Retail management experience preferred

Physical Requirements & Work Environment:

• Ability to stand for long periods
• Move throughout the store
• Bend, lift, carry, reach, and stretch regularly
• Lifting heavy boxes and accessing high shelves using ladders or similar equipment
• Work may include outdoor tasks, some outdoor work, and work in climate-controlled or non-climate-controlled areas
• Work hours include nights, weekends, and early mornings

Legal Requirements: Applicants in Canada must meet federal, provincial, and local legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support all Team Members and customers to create, innovate, and grow together.