Customer Experience Representative (Occasional) - Sackville (246805-67)

Cannabis NB website; Sackville; On-site; CAD 30,000 - 32,000; Part time

Benefits offered by this job

Employee Assistance Program

Health Spending Account

Flexible hours

Job summary

Cannabis NB is seeking a Customer Experience Representative to welcome customers, guide product selections, and provide accurate information in a fast-evolving cannabis retail environment. The role emphasizes safety, education, and exceptional service in a team setting.

The position offers flexible, occasional hours, competitive hourly pay, and benefits such as an Employee Assistance Program and a Health Spending Account after probation. Bilingual ability is preferred but not required.

Qualifications

• Inquisitive and eager to learn as the industry evolves.
• Customer-focused approach; actively listen and communicate with confidence.
• Enjoy working as part of a supportive, collaborative team.
• Committed to social responsibility and public education.
• Professional, dependable, and flexible with days, evenings, and weekends.

Responsibilities

• Welcome customers and assist in finding products that fit their needs.
• Engage in consultative conversations to understand preferences.
• Share clear, accurate information about Cannabis NB products.
• Promote safe, socially responsible consumption.
• Build expertise through ongoing training and learning.

Skills

Customer focus

Active listening

Communication confidence

Collaborative teamwork

Social responsibility

Flexibility with schedule

19+ years old

Education

Post-secondary education (asset)

Supervisory experience (asset)

Job description

Customer Experience Representative (Occasional)
Cannabis NB

Cannabis NB is New Brunswick's trusted retailer for the responsible, safe, and educational delivery of cannabis products across the province.

Our Goal: To deliver a world-class customer experience rooted in knowledge, care, and safety.
Our Mission: To provide access to quality-assured products while empowering customers through meaningful conversations and accurate information.
Our Mandate: To support public education and harm reduction by promoting socially responsible cannabis use across the province.

We are passionate about creating an exceptional customer experience - one built on great conversations, high-quality products, and a knowledgeable team that genuinely cares. If you're excited about working in a fast-evolving industry and helping shape positive customer interactions every day, we'd love to meet you.

About the Role

As a Customer Experience Representative, you'll be part of a collaborative, customer-focused team. You will:

• Welcome customers and support them in finding products that fit their needs
• Engage in thoughtful, consultative conversations to understand preferences
• Share clear, accurate information about our products
• Promote safe, socially responsible consumption
• Build your expertise through continuous training and learning

You'll be a great fit for this role if you:

• Are inquisitive and eager to learn, adapting positively as the industry evolves
• Take a customer-focused approach, actively listen, and communicate with confidence
• Enjoy working as part of a supportive, collaborative team
• Are committed to social responsibility and public education
• Are professional, dependable, and flexible with days, evenings, and weekends
• Are 19 years of age or older
• Are bilingual in both official languages (preferred but not required)
• Have post-secondary education (asset)
• Bring supervisory experience (asset)

What We Offer

• $22.38 per hour (inclusive of 4% vacation pay and 4% holiday pay)
• Flexible, occasional hours (no minimum guaranteed)
• Employee Assistance Program
• $1000 Health Spending Account after successful completion of a 6-month probationary period
• Opportunities for continuous learning, skill-building, and professional development

Candidates selected for further consideration will participate in a competency-based selection process and may be required to complete additional assessments.

Cannabis NB is proud to be an equal opportunity employer. We are dedicated to reflecting the diverse communities we serve and strive to maintain an inclusive environment where employees feel safe, respected, and supported.