Customer Experience Representative

TIGER Coatings North America; Guelph; On-site; CAD 40,000 - 55,000; Full time

Job summary

TIGER Drylac Canada in Guelph, ON is seeking a Customer Experience Representative to enhance customer loyalty and brand reputation. This entry-level position involves providing exceptional customer service, maintaining communication, and using various software tools to support daily operations. Join a company that values family and quality service, and make a difference in a fast-paced environment.

Qualifications

• Demonstrated sense of urgency and energy in a fast-paced environment.
• Good attention to detail with a strong focus on quality.
• English is a must; French or Spanish is an asset.

Responsibilities

• Provide customer service through processed orders, inquiries, and returns.
• Maintain communication with customers and sales representatives.
• Use various computer programs to perform daily functions.

Skills

Attention to detail

Customer service

Communication

Bilingual (French or Spanish)

Tools

SAP

Genesys

Job description

Direct message the job poster from TIGER Coatings North America

TIGER Drylac Canada in Guelph, ON is hiring!!

Are you looking for a great place to work where you can make a difference? TIGER Drylac Canada is the perfect place for you.

At TIGER, we don't just hire to fill a position, we hire to expand our family.

Join our TIGER Family!! #joinTIGER

The Customer Experience Representative plays a key role in building customer loyalty and protecting the reputation of the brand. As the voice of the customer within the company, you help us understand pain points, identify improvement areas, and deliver service that truly reflects our values. Your performance directly impacts customer retention, referrals, and overall business success—making you an essential part of the team.

Responsibilities

• Provide customer service through processed orders accurately, requests for product inquiries, price quotations, contracts, returns, and cancellations in a timely and professional manner.
• Maintain constant communication with customers, sales representatives, and intercompany personnel via phone, email, text, and webchat.
• Use various computer programs (SAP, Genesys, etc.) to perform daily functions.
• Adhere to procedures, processes, and policies as per TIGER and ISO standards.

Qualifications

• Demonstrated sense of urgency and energy in a fast-paced environment.
• Good attention to detail with a strong focus on quality.
• English is a must.
• French or Spanish is an asset.

Seniority level

• Entry level

Employment type

• Full-time

Industry

• Chemical Manufacturing