Customer Experience Representative

SNDL Inc.; Grande Prairie; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking proactive Customer Experience Representatives to join their dynamic team in Grande Prairie. This role involves engaging with customers, educating them about cannabis products, and maintaining a welcoming store environment. Ideal candidates will have a strong customer service background, a passion for creating positive experiences, and a willingness to learn about the cannabis industry. Join a company committed to diversity and inclusion, where your contributions will help shape a positive retail experience in an emerging market.

Qualifications

• 2+ years of customer service and retail experience required.
• Valid SellSafe and Qualified Cannabis Worker certifications are preferred.

Responsibilities

• Greet customers and understand their needs.
• Maintain store cleanliness and participate in routine maintenance.
• Educate customers on cannabis products and consumption methods.

Skills

Customer Service

Problem-Solving

Communication Skills

Knowledge of Cannabis Regulations

Education

High School Diploma or equivalent

Tools

POS System

Job description

Job Title

Customer Experience Representative

Job Description

About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada, specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands, and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information, visit www.sndl.com.

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which aims to deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.

About The Role

Based out of our Value Buds Grande Prairie, AB Railtown Location, we are seeking experienced Customer Experience Representatives who can handle challenges with confidence. They will be responsible for maintaining the store's appearance and becoming knowledgeable about cannabis to assist customers effectively. We are looking for proactive individuals who enjoy meeting new people, building relationships, and are eager to learn about this emerging industry.

Address: Value Buds 8406 Resources Road, Grande Prairie, AB

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

• Greet customers, engage in conversation, and understand their needs
• Create a welcoming and positive store environment
• Educate customers on cannabis products, strains, and consumption methods

Day to Day Operations

• Participate in merchandising and promotional activities to promote our culture and brand
• Collaborate with Store Managers and team members to generate sales
• Maintain up-to-date knowledge of products, industry legislation, and trends
• Ensure store cleanliness and participate in routine maintenance
• Process customer transactions accurately on the POS system and follow cash and loss prevention procedures
• Monitor and restock inventory regularly

Regulatory Adherence

• Follow all Occupational, Health, and Safety policies and procedures
• Support Nova Cannabis’s and AGLC’s social responsibility initiatives
• Adhere to company policies, standard operating procedures, and practices

Experience And Qualifications

• At least 2 years of customer service experience
• At least 2 years of retail and/or hospitality experience
• Cannabis, liquor, or healthcare experience is preferred
• High School Diploma or equivalent
• Valid SellSafe certification
• Valid Qualified Cannabis Worker certification
• Must pass a Criminal Record Check
• Knowledge of Alberta cannabis regulations

Personal Characteristics And Requirements

• Excellent customer service skills, positive attitude, and charisma
• Problem-solving skills and ability to think on your feet
• Open-mindedness and continuous improvement mindset
• Passion for creating positive customer experiences
• Strong communication skills and professional demeanor
• Team-oriented and supportive of business success
• Uphold ethics, confidentiality, and discretion
• Responsible and reliable
• At least 18 years old
• Reliable transportation

We appreciate all applications; only selected candidates will be contacted for next steps.

Our Commitment To Diversity & Inclusion

SNDL is an equal opportunity employer dedicated to fostering an inclusive, diverse, and safe workplace. We encourage applications from individuals of all backgrounds, orientations, genders, ages, and abilities.

Number of Openings: 0

Time Type: Part time