Customer Experience Lead - Key Holder

Melanie Lyne; Alberta; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein renommiertes Einzelhandelsunternehmen sucht einen leidenschaftlichen Verkaufsmitarbeiter, der die Kundenservice-Standards verkörpert und das Team inspiriert. In dieser Rolle sind Sie für die Förderung einer positiven und motivierenden Arbeitsumgebung verantwortlich und unterstützen die Geschäftsleitung bei der Erreichung finanzieller Ziele. Wenn Sie Mode lieben und über ausgezeichnete Kommunikationsfähigkeiten verfügen, ist dies die perfekte Gelegenheit für Sie, Teil eines dynamischen Teams zu werden, das sich der Bereitstellung außergewöhnlicher Kundenerlebnisse verschrieben hat.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder Einzelhandel.
• Fähigkeit, ein motivierendes Arbeitsumfeld zu schaffen.

Responsibilities

• Beobachten und Schulen der Teammitglieder zur Aufrechterhaltung hoher Standards.
• Unterstützen des Store Managers bei der visuellen Präsentation und Merchandising.

Skills

Kundenservice

Führungsfähigkeiten

Kommunikationsfähigkeiten

Modebewusstsein

Education

Erfahrung als Verkaufsmitarbeiter

Job description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Job Description

1. Customer Service

• Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
• Acts as a role model by providing exemplary customer service using Laura Canada’s customer service standards.
• Builds and maintains a personal clientele using Laura Canada’s tools, encouraging team members to do the same.
• Demonstrates strong wardrobing skills by coaching on current fashion trends, products, and customer needs, ensuring team members stay updated on new arrivals and trends.
• Conducts SPA weekly.
• Promotes the website, store CRM, loyalty programs, marketing initiatives, and direct ship options.
• Creates a vibrant, fun, energetic, and enjoyable store environment.
• Provides excellent floor leadership, maintaining control over customer service standards, fitting rooms, zone coverage, and cash desk areas, while monitoring segment results.
• Monitors traffic trends and reacts promptly.
• Identifies team issues and communicates them to the Store Manager.

3. Business Management

• Supports Store Manager in maintaining visual presentation, merchandising, and housekeeping standards.
• Assists in dressing window mannequins and adheres to visual directives.
• Supports execution of marketing directives with urgency.
• Helps implement directives such as receiving goods, markdowns, transfers, direct ship, and special orders accurately and promptly.
• Acts as a backup for the Store Manager.
• Provides feedback on quality issues, missed opportunities, and inventory mix.

4. Store Performance

Contributes to achieving key financial objectives such as:

• Closing ratio
• Hours

Qualifications

• Passion for fashion and customer service
• At least 1 year experience as a Sales Associate preferred
• Proven leadership and coaching skills
• Ability to foster a positive, motivating work environment
• Excellent communication and interpersonal skills
• Initiative and proactive attitude
• Embraces company initiatives and acts as a change agent
• Open to feedback and adaptable to change