Customer Experience Representative

Primus Workforce Ltd.; Edmonton; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic company as a Customer Experience Representative, where you'll engage customers directly and drive product awareness in retail settings. With a focus on customer satisfaction and effective sales support, you'll contribute to our team's success in meeting the needs of our clients. We value equity employment and encourage diverse candidates to apply.

Benefits

Flexible working conditions

Opportunity for growth

Equity employment commitment

Qualifications

• Experience engaging customers in retail settings.
• Ability to identify leads and connect with sales reps.
• Strong multitasking skills in busy environments.

Responsibilities

• Engage with in-store customers to foster product interest.
• Provide excellent service and product recommendations.
• Track customer interactions and report in CRM.

Skills

Communication

Interpersonal Skills

Customer Engagement

Organizational Skills

Sales Skills

Education

Experience in customer service or retail

Tools

CRM systems

Job description

Job Title: Customer Experience Representative

Job Summary:

The Customer Experience Representative (CER) will be responsible for engaging directly with in-store customers, introducing them to products, and providing them with detailed information to foster interest and understanding. The CER will qualify potential leads, assist in driving product awareness, and connect prospective buyers with sales representatives, contributing to the overall success of the organization.

Key Responsibilities:

• Proactively approach and engage in-store customers while building rapport to increase their interest in products.
  
• Provide excellent service to customers by answering questions and offering product recommendations.
  
• Educate customers about the range of products available and how they meet customer needs.
  
• Identify and qualify potential leads by engaging with customers to assess their needs and interests.
  
• Track and report on activities accurately and on time within CRM systems (i.e., customer interactions, lead generation etc.)
  
• Gather relevant customer information and pass leads on to sales reps for follow-up.
  
• Ensure sales reps are provided with detailed customer information, including product interests and any specific inquiries made.
  
• Assist in tracking customer interactions and feedback to inform the sales process and strategy.
  
• Provide excellent customer service by addressing inquiries, offering follow-up information, and ensuring customer satisfaction.
  
• Assist in ensuring that the retail space is organized and stocked with relevant promotional materials, product samples, and other essentials.
  
  

Qualifications:

• Experience in customer service, sales, or retail, with a focus on in-person customer interactions.
  
• Excellent verbal communication and interpersonal skills, with the ability to engage customers effectively.
  
• Ability to present products clearly and confidently, while tailoring messaging to individual customer needs.
  
• Ability to identify sales opportunities and connect customers with the right sales rep.
  
• Basic experience with CRM systems or lead-tracking tools is a plus.
  
• Enthusiastic, approachable, self-motivated; able to engage customers in a busy retail environment.
  
• Strong organizational and multitasking skills to manage customer interactions and leads.
  
• Ability to work well independently and as part of a team to achieve organizational goals.
  
  

Working Conditions:

• Full-time or part-time position, depending on company needs.
  
• In-store at designated retail locations.
  
• May require occasional travel between locations depending on business requirements.
  

Here at Primus Workforce, we provide safety-minded, experienced personnel support throughout the oil & gas, construction, technical trades, and other sectors to our clients' long-term and short-term contingency needs. We are a growing and dynamic company to work with, providing you with the key to your future success.

Thank you to all those that apply. Only those who meet the specific job requirements for this position will be contacted. You are encouraged to apply for various future positions we may have.

Primus Workforce is committed to equity employment for women, aboriginal people, visible minorities, veterans and persons with disabilities. Interested candidates from these groups are encouraged to apply.