Customer Experience Representative

Save-On-Foods; City of Langley; Hybrid; CAD 45,000 - 57,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Free parking

Team-member offers

Career progression

Job summary

Pattison Food Group Ltd. in Langley, BC, is hiring full-time and part-time Customer Experience Representatives to deliver exceptional service by phone and email. You will help customers with online shopping, resolve questions, and support the More Rewards program, while collaborating with ecommerce and store teams.

Join a Jon Pattison business with a focus on customer care and growth opportunities within Pattison Food Group, offering a competitive salary and benefits in a fast-paced environment.

Qualifications

• A minimum of 1-2 years of experience in customer service.
• Proficiency with computer applications.
• The ability to type a minimum of 50 WPM.
• Previous call center experience is an asset.

Responsibilities

• Delivering exceptional customer service experience through phone and email.
• Listening, understanding, and resolving customer needs with empathy and efficiency.
• Helping customers navigate our online shopping experience and tools.
• Documenting and tracking compliments, concerns, complaints, requests for assistance, product, and service inquiries.
• Partnering with our ecommerce and store teams to resolve order-related questions.
• Assisting customers with our More Rewards loyalty program.
• Taking ownership of issues and seeing them through to resolution.
• Capturing feedback that helps us continuously improve.

Skills

Customer service

Typing 50 WPM

Computer proficiency

Call center experience

Job description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products. Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members. Make a difference for our customers - and open the door to a bigger career. We have exciting opportunities for full-time & part-time Customer Experience Representatives to join our team in Langley, BC. Reporting to the Customer Service Team Lead, you’ll be a trusted voice for our customers - delivering meaningful experiences and helping them feel confident when shopping with us. In this role, you’ll build valuable skills and gain exposure across the business, with opportunities to grow your career within Pattison Food Group.

Our full-time position requires 5 shifts (8 hours) & part-time position requires 3 shifts (8 hours) between the operating hours of: Monday to Thursday from 6:00 am to 8:00 pm Friday to Sunday from 6:00 am to 6:00 pm.

You will be responsible for:

• Delivering exceptional customer service experience through phone and email.
• Listening, understanding, and resolving customer needs with empathy and efficiency.
• Helping customers navigate our online shopping experience and tools.
• Documenting and tracking compliments, concerns, complaints, requests for assistance, product, and service inquiries.
• Partnering with our ecommerce and store teams to resolve order-related questions.
• Assisting customers with our More Rewards loyalty program.
• Taking ownership of issues and seeing them through to resolution.
• Capturing feedback that helps us continuously improve.

You have:

• A minimum of 1-2 years of experience in customer service.
• Proficiency with computer applications and a strong aptitude for learning new technologies.
• The ability to type a minimum of 50 WPM.
• Previous call center experience is an asset.

You are:

• Passionate about customer service and genuinely enjoy helping people.
• A great multitasker who thrives in a fast-paced environment.
• Analytical and critical thinker with strong problem-solving abilities.
• Excellent in both verbal and written communication.
• Able to adapt and learn new skills within an always-changing and fast-paced environment.

What we offer:

• a highly competitive salary
• a company pension plan
• free parking
• exclusive team member offers
• opportunities for development and career progression

IND6 Compensation Details: $45,356.00 - $56,695.00 The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

Pattison Food Group is a Jim Pattison business and Canada's largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business since 1915. We proudly employ nearly 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods. With 11 retail banners operating nearly 300 food and drug retail locations that are uniquely positioned to cater to the needs of their communities across Western Canada and the Yukon Territory, four wholesale businesses catering to the diverse needs of their customer bases across Canada, several food and pharmacy production facilities focused on high-quality distinct offerings, an industry-leading loyalty program, a world-class set of proprietary consumer brands, and an award winning restaurant, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.