Customer Experience Representative

Pattison Food Group; City of Langley; On-site; CAD 45,000 - 57,000; Full time

Benefits offered by this job

Competitive salary

Company pension plan

Free parking

Exclusive team member offers

Development opportunities

Job summary

Pattison Food Group Ltd. in Langley, BC, is seeking Customer Experience Representatives to join our team.

Reporting to the Customer Service Team Lead, you’ll be a trusted voice for our customers - delivering meaningful experiences and helping them feel confident when shopping with us. In this role, you’ll build valuable skills and gain exposure across the business, with opportunities to grow your career within Pattison Food Group.

Qualifications

• 1–2 years of customer service experience.
• Proficiency with computer applications and ability to learn new technologies.
• Typing speed of at least 50 WPM; call center experience is a plus.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Listen, understand and resolve customer needs with empathy and efficiency.
• Help customers navigate online shopping tools.
• Document and track compliments, concerns, complaints, and inquiries.
• Collaborate with ecommerce and store teams on order-related questions.
• Assist customers with the More Rewards loyalty program.
• Take ownership of issues and drive to resolution.
• Capture feedback to support continuous improvement.

Skills

Customer service

Typing speed 50 WPM

Call center experience

Computer literacy

Job description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

Make a difference for our customers – and open the door to a bigger career.

We have exciting opportunities for full-time & part-time Customer Experience Representatives to join our team in Langley, BC.

Reporting to the Customer Service Team Lead, you’ll be a trusted voice for our customers - delivering meaningful experiences and helping them feel confident when shopping with us.

In this role, you’ll build valuable skills and gain exposure across the business, with opportunities to grow your career within Pattison Food Group.

Our full-time position requires 5 shifts (8 hours) & part-time position requires 3 shifts (8 hours) between the operating hours of:

• Monday to Thursday from 6:00 am to 8:00 pm
• Friday to Sunday from 6:00 am to 6:00 pm

You will be responsible for:

• Delivering exceptional customer service experience through phone and email.
• Listening, understanding, and resolving customer needs with empathy and efficiency.
• Helping customers navigate our online shopping experience and tools.
• Documenting and tracking compliments, concerns, complaints, requests for assistance, product, and service inquiries.
• Partnering with our ecommerce and store teams to resolve order-related questions.
• Assisting customers with our More Rewards loyalty program.
• Taking ownership of issues and seeing them through to resolution.
• Capturing feedback that helps us continuously improve.

You have:

• A minimum of 1-2 years of experience in customer service.
• Proficiency with computer applications and a strong aptitude for learning new technologies.
• The ability to type a minimum of 50 WPM.
• Previous call center experience is an asset.

You are:

• Passionate about customer service and genuinely enjoy helping people.
• A great multitasker who thrives in a fast-paced environment.
• Analytical and critical thinker with strong problem-solving abilities.
• Excellent in both verbal and written communication.
• Able to adapt and learn new skills within an always-changing and fast-paced environment.

What we offer:

In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

IND6

Compensation Details:

$45,356.00 - $56,695.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.