Customer Experience Lead

Melanie Lyne; Canada; On-site; CAD 38,000 - 52,000; Full time

Job summary

Laura Canada is seeking a Team Leader in Laval, Quebec. You will be part of a winning team that provides a unique and memorable shopping experience to every customer, act as a stylist to build a personalized wardrobe, train the sales team on customer service and product knowledge, and oversee daily store tasks including opening and closing.

The ideal candidate has a contagious passion for fashion and customer service, experience as a team leader or sales trainer, strong selling skills, and a

Qualifications

• Passion for fashion and customer service.
• Experience as a team leader or sales trainer.
• Strong selling and customer service skills.
• Dynamic and collaborative team player.
• Career development and advancement program.
• Supportive management and good work/life balance.

Responsibilities

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the stores results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

Skills

Fashion passion

Customer service

Leadership experience

Sales training experience

Team collaboration

Communication skills

Job description

Job Description

Posted Tuesday, August 11, 2026 at 4:00 a.m.

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the stores results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Strong selling and customer service skills
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women's fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.