Customer Experience Lead

Melanie Lyne; St. Catharines; On-site; CAD 42,000 - 54,000; Full time

Job summary

Melanie Lyne – Pen Centre in St. Catharines is seeking a Team Leader who combines a passion for fashion with a commitment to outstanding customer service.

You will lead a dynamic sales team, styling clients with personalized wardrobes while delivering a memorable shopping experience. Join Laura Canada’s family-owned retailer to drive growth through training, promotion of programs, and staying ahead of trends.

Qualifications

• Experience as a team leader or sales trainer.
• Strong selling and customer service skills.
• Passion for fashion and customer service.

Responsibilities

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

Skills

Team leadership

Sales training

Customer service

Fashion knowledge

Visual merchandising

Job description

Melanie Lyne - Pen Centre, 221 Glendale Avenue, St. Catharines, Ontario, Canada

Job Description

Posted Thursday, August 13, 2026 at 4:00 a.m.

Join our team to achieve your full career potential!
We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Strong selling and customer service skills
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don’t miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Melanie Lyne - Pen Centre, 221 Glendale Avenue, St. Catharines, Ontario, Canada