Customer Experience Field Specialist

Clutch Canada Inc.; Halifax; Presencial; CAD 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Dental care

Vision care

Prescriptions

Life insurance

Dependent coverage

Day 1 benefits

Descripción de la vacante

Clutch Canada Inc. is seeking a Customer Experience Coordinator (Inbound Field Specialist) to be the face of our rapidly growing online auto marketplace in Halifax.

This permanent full-time role handles the end-to-end customer journey as vehicles are picked up or sold, providing a great, unique experience in a fast-evolving, online-first environment. You will rely on strong customer service, attention to detail, and teamwork to resolve issues, complete paperwork, and ensure satisfaction at every

Formación

• Education: High school diploma or equivalent.
• Experience: 1+ years in retail; 2+ years customer-facing.
• License: A Class 5 License with no restrictions.
• Driving Record: 3 years of clean driver’s abstract.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: 40 hours per week with 4 weekdays + 1 weekend day.

Responsabilidades

• Delivering a uniquely special experience to each and every one of our customers inside our new facility.
• Exceptional customer service: addressing needs, resolving issues, ensuring satisfaction at every touchpoint.
• Inspect vehicles with a sharp eye for detail to identify issues and maintain high service quality.
• Accurately and efficiently completing customer paperwork and taking thorough notes in our tracking system.
• Team player: assist other team members with various tasks as necessary.

Conocimientos

Customer-facing experience

Retail experience

Customer service

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

Clutch Canada Inc. is seeking a Customer Experience Coordinator (Inbound Field Specialist) to be the face of our rapidly growing online auto marketplace in Halifax.

This permanent full-time role handles the end-to-end customer journey as vehicles are picked up or sold, providing a great, unique experience in a fast-evolving, online-first environment. You will rely on strong customer service, attention to detail, and teamwork to resolve issues, complete paperwork, and ensure satisfaction at every