Customer Experience & Field Services Manager

DMC Recruitment Group; Edmonton; Híbrido; CAD 90.000 - 120.000; Jornada completa

Descripción de la vacante

DMC Recruitment Group is seeking a Customer Experience & Field Services Manager in Edmonton. This hybrid role combines on-site leadership with contractor management across Alberta and Saskatchewan, overseeing site prep, foundations, deliveries and warranty work.

The ideal candidate has residential construction or homebuilding experience, strong customer relationship skills, and the ability to lead a growing field services team while traveling as needed.

Formación

• Experience in residential construction or homebuilding.
• Proven ability to manage contractors and trades.
• Strong communication and problem-solving skills.
• Ability to travel across Alberta & Saskatchewan.
• Hands-on leader with on-site oversight.
• Experience with RTM or modular construction is a plus.

Responsabilidades

• Coordinate site preparation, foundations and construction before home deliveries.
• Manage relationships with general contractors, trades and customers across Alberta and Saskatchewan.
• Conduct site visits and inspections to ensure quality and schedule adherence.
• Oversee post-delivery inspections, deficiencies and warranty work.
• Collaborate with Sales, Operations and Project Management to keep customers informed.
• Build and maintain a network of regional contractors.
• Drive process improvements to enhance customer experience and field services.
• Provide leadership to the growing customer service and field services team.

Conocimientos

Residential construction

Contractor management

Customer relationship management

Project coordination

Travel willingness

Driver's licence

Descripción del empleo

Location: Edmonton, AB (Hybrid)

Job Type: Full-Time, Permanent

Travel: Alberta & Saskatchewan

The Opportunity Our client is an established manufacturer of prefabricated and Ready-to-Move (RTM) homes, looking for an experienced Customer Experience & Field Services Manager to join their growing team in Edmonton.

This is a newly created position that combines residential construction, contractor management and customer service. You'll oversee everything that happens on-site, from site preparation and foundations through home delivery, inspections and warranty completion.

We're looking for someone who understands residential construction, enjoys working with customers and contractors, and knows how to keep projects moving.

What You'll Be Doing

• Coordinate site preparation, foundations and construction activities ahead of home deliveries.
• Manage relationships with general contractors, trades and customers throughout Alberta and Saskatchewan.
• Conduct site visits and inspections to ensure projects meet quality and scheduling expectations.
• Oversee post-delivery inspections, deficiencies and warranty work.
• Work closely with Sales, Operations and Project Management to keep customers informed and projects on track.
• Build and maintain a reliable network of contractors across the region.
• Identify opportunities to improve processes, customer experience and field services.
• Provide leadership to a growing customer service and field services team.

What We're Looking For

• Experience in residential construction, homebuilding, modular construction or construction project management.
• Strong understanding of site preparation, foundations and residential construction practices.
• Experience coordinating general contractors, subcontractors and trades.
• Excellent organizational, communication and problem-solving skills.
• Comfortable managing multiple projects and working independently.
• Strong customer relationship skills and a hands-on approach.
• Valid driver's licence and willingness to travel.

Experience with RTM homes, modular construction or remote community projects would be an asset.

Why Consider This Opportunity? You'll be joining an established and growing business in a newly created leadership role where you can make a real impact.

This position offers the opportunity to build contractor relationships, improve processes and help shape a growing field services department.

The role is based in Edmonton with a hybrid work arrangement. Initially, regular travel throughout Alberta and Saskatchewan will be required, with travel expected to decrease as the team expands.

Interested? If you have a background in residential construction and enjoy managing projects, contractors and customer relationships, we'd love to hear from you.