Customer Experience Associate (Precious Metals Analyst)

Canada Gold; Richmond Hill; On-site; CAD 20,700 - 25,300; Full time

Benefits offered by this job

$23/hour + performance‑based customer service bonuses

Paid, hands‑on training

Clear opportunities for advancement

Supportive, team‑oriented environment

Job summary

Canada Gold is seeking a full-time Customer Experience Associate (Precious Metals Analyst) at our Richmond Hill location. In this customer-facing role, you will guide customers through buying and selling precious metals while receiving extensive training to ensure your success.

The ideal candidate should have a passion for customer service, strong communication skills, and the ability to evaluate jewelry. We offer competitive pay, performance bonuses, and opportunities for advancement across Canada Gold locations.

Qualifications

• Minimum 1 year of customer service experience required.
• Comfort with basic math and computer systems.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver outstanding customer service in person and over the phone.
• Evaluate jewelry and precious metals.
• Educate customers and provide accurate information.
• Maintain a clean and organized store environment.
• Support day-to-day operations.

Skills

Customer service

Strong communication skills

Problem-solving abilities

Basic math skills

Eager-to-learn mindset

Job description

Customer Experience Associate (Precious Metals Analyst)

We’re looking for a full‑time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Richmond Hill location (10355 Yonge St, Richmond Hill, ON L4C 3C1). This is a hands‑on, customer‑facing role where no two days are the same.

You’ll be the face of our business—guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry—we provide full training to give you the knowledge and confidence to succeed.

What You’ll Do

• Deliver outstanding in‑person and phone‑based customer service
• Evaluate jewelry and precious metals using our tools and training
• Educate customers and provide transparent, accurate information
• Maintain a clean, professional, and organized store environment
• Support day‑to‑day operations and contribute to team success

What You Bring

• A passion for customer service and helping people
• Strong communication and interpersonal skills
• A sharp eye for detail and solid problem‑solving abilities
• Comfort with basic math and computer systems
• A motivated, eager‑to‑learn mindset with a desire to grow

What We Offer

• $23/hour + performance‑based customer service bonuses
• Paid, hands‑on training in a unique and growing industry
• Clear opportunities for advancement across Canada Gold locations
• A supportive, team‑oriented environment where your growth matters

Schedule

• Full‑time, 8‑hour shifts
• Day shifts including weekdays and weekends

Experience

• Minimum 1 year of customer service experience required