Customer Experience Associate (Precious Metals Analyst)

CANADA GOLD; Abbotsford; On-site; CAD 30,307 - 34,440; Full time

Benefits offered by this job

$22 – $25/hour + performance‑based bonuses

Comprehensive medical and dental benefits

Paid, hands‑on training

Clear opportunities for advancement

Supportive team environment

Job summary

Canada Gold is seeking a full-time Customer Experience Associate (Precious Metals Analyst) for its new location in Abbotsford. You will guide customers in buying and selling precious metals with passionate customer service and gain valuable industry expertise through comprehensive training.

This dynamic role involves hands-on customer interaction and contributing to a supportive team environment, with opportunities for growth and performance-based bonuses. Join us to make a meaningful impact every day!

Qualifications

• Passion for customer service and helping people.
• Strong communication and interpersonal skills.
• Sharp eye for detail and solid problem-solving abilities.
• Comfort with basic math and computer systems.
• Motivated, eager-to-learn mindset with a desire to grow.

Responsibilities

• Deliver outstanding in‑person and phone‑based customer service.
• Evaluate jewelry and precious metals using provided tools and training.
• Educate customers and provide transparent, accurate information.
• Maintain a clean, professional, and organized store environment.
• Support day-to-day operations and contribute to team success.

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Basic math

Computer literacy

Job description

About Canada Gold

Canada Gold is a premier precious metals retailer and authorized distributor of the Royal Canadian Mint. Trusted by customers across Canada and the Pacific Northwest, we pride ourselves on delivering expert service, competitive value, and complete transparency. Driven by integrity and market expertise, we empower customers to buy and sell precious metals with confidence.

About the Role

We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our soon to be opened first Abbotsford location! (2546 Montrose Avenue). This is a hands‑on, customer‑facing role where no two days are the same. This is an exciting opportunity to be a part of our store opening team in Abbotsford!

You’ll be the face of our business—guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry—we provide full training to give you the knowledge and confidence to succeed.

What You’ll Do

• Deliver outstanding in‑person and phone‑based customer service
• Evaluate jewelry and precious metals using our tools and training
• Educate customers and provide transparent, accurate information
• Maintain a clean, professional, and organized store environment
• Support day‑to‑day operations and contribute to team success

What You Bring

• A passion for customer service and helping people
• Strong communication and interpersonal skills
• A sharp eye for detail and solid problem‑solving abilities
• Comfort with basic math and computer systems
• A motivated, eager‑to‑learn mindset with a desire to grow

What We Offer

• $22 – $25/hour + performance‑based customer service bonuses
• Comprehensive medical and dental benefits
• Paid, hands‑on training in a unique and growing industry
• Clear opportunities for advancement across Canada Gold locations
• A supportive, team‑oriented environment where your growth matters

Schedule

• Full‑time, 8‑hour shifts
• Day shifts including weekdays and weekends

Experience

• Minimum 1 year of customer service experience required

Why Join Canada Gold?

This is more than a retail job—it’s an opportunity to build expertise in a specialized, high‑value industry while developing real customer advisory skills. If you’re looking for a role where you can grow, learn, and make an impact every day, we’d love to meet you.

Benefits

• Full In‑Store Training Program
• Benefit Package after 3 Months
• Opportunities for Growth and Advancement at our offices throughout Canada