Customer Experience Associate - Future Opportunities

TD; Keswick; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking bank as a Customer Experience Associate, where you will be at the forefront of customer service. This role emphasizes building lasting relationships with clients by understanding their needs and providing tailored banking solutions. You will engage personally with customers, process transactions, and contribute to a positive work environment. With a commitment to skill development and equitable compensation, this position offers a supportive atmosphere to grow your career in the financial services industry. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• High School diploma and/or 1+ years relevant experience required.
• Strong organizational and communication skills are essential.

Responsibilities

• Process financial transactions and resolve customer concerns.
• Promote banking solutions and deliver high-quality customer experiences.

Skills

Organizational Skills

Time Management

Effective Communication

Attention to Detail

Education

High School Diploma

Undergraduate Degree or Equivalent

Tools

MS Office

Job description

Customer Experience Associate - Future Opportunities

Join to apply for the Customer Experience Associate - Future Opportunities role at TD.

Location: Keswick, Ontario, Canada

Salary Range: $22.00 - $28.33 CAD

Job Overview: At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, long-lasting relationships with customers by providing a broad range of customer service transactions and advice on services, products, and solutions. Our team understands customer needs and promotes suitable products and services, ensuring a positive experience.

Responsibilities:

• Process financial transactions such as deposits, withdrawals, and bill payments following standard procedures and regulations.
• Understand customer needs and recommend tailored solutions with discretion on confidential matters.
• Respond to and resolve customer concerns, escalating issues as necessary.
• Promote banking solutions to meet business goals and complete transactions accurately and timely.
• Engage personally with customers to advise on banking solutions and processes.
• Contribute to a positive, diverse, and equitable work environment and participate in personal development.
• Support team effectiveness and keep colleagues informed on routine activities.
• Deliver high-quality customer experiences and suggest operational improvements.

Qualifications:

• High School diploma and/or 1+ years relevant experience.
• Optional: Undergraduate degree or equivalent.
• Strong organizational, planning, and time management skills.
• Proficiency in MS Office and internet use.
• Initiative, accuracy, and attention to detail in a fast-paced environment.
• Effective communication skills, both verbal and written, in a courteous manner.

Additional Information:

TD is committed to fair and equitable compensation, growth opportunities, and skill development. We offer comprehensive training, mentorship, and a supportive environment to help you reach your full potential. We value accessibility and encourage applicants to inform us of any accommodation needs during the hiring process.

We look forward to your application!