Customer Experience Associate - Dundas & Paterson, London (26.25 hours / weekly)

Scotiabank; London; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading banking institution in London, Ontario, is seeking a Customer Experience Associate. The role focuses on building customer relationships, assisting with banking needs, and identifying sales opportunities. The ideal candidate should have strong customer service and technical skills, along with a willingness to learn. Competitive compensation and benefits are offered.

Benefits

Professional development opportunities

Recognition and rewards for high performance

Competitive compensation and benefits package

Qualifications

• Strong customer service skills.
• Ability to assist customers professionally.
• Experience with simple sales and financial advice.
• Strong technical skills for digital banking.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Identify and fulfill simple sales opportunities.
• Assist customers with mobile banking applications.

Skills

Strong customer service skills

Professional, friendly, efficient manner

Flexibility in working schedule

Sales experience and financial advice

Strong technical skills and digital banking

Previous banking experience

Job description

Customer Experience Associate - Dundas, Paterson, London (26.25 hours / weekly)

Join to apply for the Customer Experience Associate - Dundas & Paterson, London (26.25 hours / weekly) role at Scotiabank .

Overview

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Responsibilities

• Acting as a lobby leader; ensuring customers are appropriately triaged and / or assisted
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
• Nurturing rich, long-standing relationships
• Being a technology expert and sharing knowledge by introducing clients to mobile banking applications and assisting them to better manage their banking needs

What you will do

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, and contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Qualifications

• Strong customer service skills
• Ability to assist in a professional, friendly and efficient manner
• Available to work a flexible schedule
• Experience with conducting simple sales, proactive marketing calls and providing financial advice
• Strong technical skills, able to promote and demonstrate the use of digital / self-service banking options
• Previous banking experience is a strong asset

What’s in it for you?

• The opportunity to join a forward-thinking organization with a collaborative team
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in communities for you and customers
• Recognition and rewards for high performance, with development conversations and internal training to support growth
• A competitive compensation and benefits package

Location

London, Ontario, Canada

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers achieve success through a broad range of advice, products and services.

We value the unique skills and experiences each individual brings and are committed to an inclusive and accessible environment. If you require accommodation during recruitment, please contact our Recruitment team. Candidates must apply directly online to be considered. Only shortlisted candidates will be contacted.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Banking

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