Customer Experience Associate

TD; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Experience Associate to enhance customer relationships and deliver exceptional service. In this role, you will process financial transactions, understand customer needs, and provide tailored banking solutions. The ideal candidate will possess strong organizational and communication skills, thrive in a fast-paced environment, and contribute to a positive workplace culture. Join this dynamic team and take advantage of growth opportunities while making a meaningful impact on customer experiences.

Benefits

Health and Well-being Benefits

Retirement Plans

Paid Time Off

Career Development

Recognition Programs

Qualifications

• 1+ years of relevant experience in customer service roles.
• High School diploma required; undergraduate degree is an asset.

Responsibilities

• Process financial transactions and recommend banking solutions.
• Resolve customer concerns and promote banking products.

Skills

Organizational Skills

Time Management

Communication Skills

Attention to Detail

Customer Service

Education

High School Diploma

Undergraduate Degree

Tools

MS Office

Internet Proficiency

Job description

Join to apply for the Customer Experience Associate role at TD.

Work Location: West Vancouver, British Columbia, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time based on their role and performance. The actual offered pay may vary depending on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation with their recruiter.

Job Description:

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, long-lasting relationships with customers by providing a broad range of services and advice, ensuring a positive customer experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Responsibilities:

• Process financial transactions such as deposits, withdrawals, and bill payments following standard procedures and regulations.
• Understand customer needs and recommend suitable banking solutions, exercising discretion with confidential information.
• Respond to and resolve customer concerns, escalating issues as needed.
• Promote banking solutions and complete business processes efficiently to meet goals.
• Engage personally with customers to provide clear advice on banking solutions.
• Contribute to a positive, diverse, and equitable work environment through teamwork and personal development.
• Support team activities by staying informed and respectful of colleagues.
• Deliver quality customer experiences and suggest operational improvements.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• An undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills.
• Proficiency with MS Office and internet use.
• Initiative, accuracy, and attention to detail in a fast-paced environment.
• Effective communication skills, both verbal and written, in a calm and courteous manner.

Who We Are: TD is a leading global financial institution, serving over 27 million households and businesses. We are committed to enriching lives and delivering exceptional customer experiences.

Our Total Rewards: Includes salary, variable pay, health and well-being benefits, retirement plans, paid time off, discounts, career development, and recognition programs.

Additional Information: We support your career growth through development conversations, training, and mentorship. We provide onboarding and accommodations for interviews. We look forward to your application!