Customer Experience Associate - West Vancouver, BC (22.5 Hours)

Scotiabank; West Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a purpose-driven organization as a Customer Experience Associate, where you will be the heart of our branches. This role is all about connecting with customers and helping them achieve their financial goals through exceptional service. You'll thrive in a collaborative environment, focusing on building strong relationships and addressing customer needs. With opportunities for professional development and a commitment to community impact, this position offers a rewarding career path. If you are eager to learn and succeed in a target-based environment, this is the perfect opportunity for you.

Benefits

Professional Development Opportunities

Internal Training

Recognition and Rewards

Flexible Schedule

Community Impact Initiatives

Qualifications

• Proven customer service skills through work or community involvement.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Process daily transactions and nurture long-standing relationships.

Skills

Customer Service Skills

Sales Skills

Technical Skills

Education

High School Diploma

Tools

Mobile Banking Applications

Job description

Requisition ID: #

Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. At Scotiabank, we prioritize putting our customers first and helping them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As a vital part of the Canadian Banking Branch network, your focus will be to provide exceptional service throughout the customer’s journey by:

1. Taking a proactive approach to discover customer needs and listening to understand their requests.
2. Processing daily transactions.
3. Nurturing long-standing relationships.
4. Contributing to branch targets by identifying and fulfilling simple sales opportunities.
5. Sharing your knowledge of mobile banking applications and assisting clients in managing their banking needs more effectively.

Is this role right for you?

In this role, you will:

1. Build strong customer relationships and deliver excellent service.
2. Uncover and address customer needs.
3. Explain complex concepts simply.
4. Demonstrate success in a target-based environment and contribute positively to a team.
5. Show eagerness to learn and determination to succeed.

Required skills and qualities

We’d love to work with you if you:

1. Have proven customer service skills through work or community involvement.
2. Are willing to assist in a professional, friendly, and efficient manner.
3. Are available to work a flexible schedule.
4. Are comfortable in simple sales situations.
5. Possess strong technical skills and can promote digital banking options.

What’s in it for you?

Join us for:

1. The opportunity to be part of a forward-thinking organization with a collaborative team.
2. A rewarding career path with diverse professional development opportunities.
3. Internal training to support your growth and skills enhancement.
4. An organization committed to community impact and making a difference.
5. Recognition and rewards for high performance, supported by leadership development conversations and internal training.
6. A competitive compensation and benefits package.

Location

Canada: British Columbia: West Vancouver

About Scotiabank

Guided by our purpose: "for every future," we help our customers, families, and communities succeed through a broad range of financial services. We value diverse skills and experiences and are committed to an inclusive, accessible environment. If you require accommodations during recruitment, please inform our Recruitment team. Candidates must apply online. We thank all applicants; only those selected for an interview will be contacted.