Customer Experience Associate - 49th & Fraser Branch (18.75 Hours / Week)

Scotiabank; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

Eine innovative Bank sucht einen Customer Experience Associate, der als Herzstück der Filiale fungiert. In dieser Rolle sind Sie dafür verantwortlich, außergewöhnlichen Kundenservice zu bieten und langfristige Beziehungen aufzubauen. Sie werden die Bedürfnisse der Kunden proaktiv erkennen und Lösungen anbieten, während Sie gleichzeitig die neuesten digitalen Banklösungen fördern. Diese Position bietet Ihnen die Möglichkeit, in einem unterstützenden und dynamischen Team zu arbeiten, das Wert auf persönliche Entwicklung legt und sich für die Gemeinschaft engagiert. Wenn Sie Leidenschaft für Kundenservice haben und in einem zielorientierten Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karriereentwicklungsmöglichkeiten

Interne Schulungen

Wettbewerbsfähiges Vergütungspaket

Anerkennung für hohe Leistungen

Qualifications

• Nachgewiesene Kundenservicefähigkeiten durch Arbeit oder Gemeinschaftsengagement.
• Bereitschaft, professionell und freundlich zu helfen.

Responsibilities

• Aufbau starker Kundenbeziehungen und Bereitstellung exzellenten Kundenservice.
• Entdecken und Lösen der Bedürfnisse der Kunden.

Skills

Kundenservice

Technische Fähigkeiten

Verkaufskompetenz

Job description

Requisition ID: 224983

Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture.

About The Role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank prioritizes putting customers first and helping them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch Network, your focus is to provide exceptional service throughout the customer’s journey by:

1. Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for.
2. Processing day-to-day transactions.
3. Nurturing rich, long-standing relationships.
4. Contributing to the branch’s targets by identifying and fulfilling simple sales opportunities.
5. Being a technology expert, sharing knowledge by introducing clients to mobile banking applications, and helping them manage their banking needs.

Is this role right for you? In this role, you will:

1. Build strong customer relationships and deliver excellent customer service.
2. Uncover and solve customers’ needs.
3. Explain complicated concepts simply.
4. Demonstrate success in a target-based environment and contribute positively to a team-oriented work environment.
5. Show eagerness to learn and determination to succeed.

Skills

Do you have the skills to succeed in this role? We’d love to work with you if you:

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly, and efficient manner.
• Are available to work a flexible schedule.
• Are comfortable in simple sales situations.
• Have strong technical skills and can promote digital and self-service banking options.

What’s in it for you?

• The opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• Internal training to support your growth and enhance your skills.
• An organization committed to making a difference in our communities.
• Recognition and rewards for high performance, supported by leadership through meaningful development conversations and internal training.
• A competitive compensation and benefits package.

Location: Canada, British Columbia, Vancouver

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We help our customers, their families, and communities achieve success through a broad range of financial services.

We value the unique skills and experiences each individual brings and are committed to creating an inclusive and accessible environment. If you require accommodations during recruitment, please inform our Recruitment team. Candidates must apply online. We appreciate all applicants, but only those selected for an interview will be contacted.