Customer Experience Associate

TD Bank; Penticton; On-site; CAD 30,307 - 37,484; Part time

Job summary

TD Bank recherche un(e) Customer Experience Associate pour Penticton afin de traiter les transactions et offrir une expérience client exceptionnelle. Vous identifierez les besoins des clients et proposerez des solutions personnalisées, tout en assurant la conformité et l’efficacité opérationnelle.

Le poste nécessite une bonne maîtrise des outils bureautiques et une communication percutante pour guider les clients vers les solutions bancaires adaptées, dans un environnement de vente au détail

Qualifications

• Diplôme d’études secondaires requis ou équivalent.
• Baccalauréat est un atout.
• Compétences administratives, organisationnelles et gestion du temps.
• Maîtrise de MS Office (Word, Excel, Outlook) et internet.

Responsibilities

• Traiter les transactions financières (dépôts, retraits, paiements) selon les procédures.
• Comprendre les besoins des clients et proposer des solutions adaptées.
• Répondre et résoudre les préoccupations des clients, escalader si nécessaire.
• Atteindre les objectifs en promouvant les solutions bancaires et réaliser les processus rapidement et avec précision.
• Établir une relation de confiance avec les clients et les conseiller sur les solutions bancaires.
• Contribuer à un environnement de travail positif et équitable et développer ses performances personnelles.

Skills

Service client

Communication efficace

Organisation

MS Office

Prise d’initiative

Relation client

Education

Diplôme d’études secondaires

Baccalauréat (asset)

Tools

MS Office

Internet

Job description

Lieu de travail : Penticton, Colombie-Britannique, Canada

Horaire : 15 h

Secteur d’activité : Services bancaires personnels et commerciaux

Détails de la rémunération : $22.00 - $27.21 CAD

Description du poste

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all‑around champion who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

Responsabilités

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Exigences linguistiques (Québec seulement) : sans objet.