Customer Experience Associate - Future Opportunities (Richmond Hill, Aurora, Newmarket)

TD; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Job summary

TD is seeking a Customer Experience Associate in Richmond Hill. This role involves building relationships with customers, processing transactions, and providing attentive customer service. Candidates should have strong communication skills and attention to detail, with a commitment to enhancing the overall customer experience. Join TD to be part of a supportive banking environment focused on growth and service excellence.

Benefits

Health and wellness benefits

Paid time off

Career development programs

Banking perks and discounts

Qualifications

• High school diploma or 1+ years relevant experience.
• Strong organizational skills for a fast-paced environment.
• Excellent communication skills, both verbal and written.

Responsibilities

• Process transactions like deposits, withdrawals, and bill payments.
• Identify customer needs and recommend solutions discreetly.
• Respond to and resolve customer concerns effectively.

Skills

Communication

Organization

Attention to detail

Customer service

Education

High school diploma

Post-secondary education

Tools

MS Office

Job description

Customer Experience Associate - Future Opportunities (Richmond Hill, Aurora, Newmarket)

Join us to apply for the Customer Experience Associate - Future Opportunities (Richmond Hill, Aurora, Newmarket) role at TD.

Location: Richmond Hill, Ontario, Canada

Salary Range: $22.50 - $28.33 CAD

Work Hours: 37.5 hours/week

Sector: Personal and Commercial Banking Services

TD is committed to providing fair and equitable compensation to all colleagues. We value growth and skill development as essential parts of the employee experience. Our policies are designed to enable colleagues to progress within the salary scale as they improve in their roles. Base salaries may vary depending on skills, experience, knowledge, location, and specific sector needs. We encourage candidates to discuss compensation openly with recruiters for more details.

Department Overview: At TD Canada Trust, we are the frontline of TD Bank, building deep relationships with customers through a broad range of service transactions and advice on products and solutions. We aim to understand customer needs and promote appropriate products while ensuring a positive experience.

Job Description: Are you personable and eager to make customer interactions delightful? Can you accurately process financial transactions and provide excellent customer service? If so, apply now to become a Customer Experience Associate, understanding customer needs and advising on banking solutions for a positive experience.

• Process transactions like deposits, withdrawals, and bill payments following procedures and regulations.
• Identify customer needs and recommend solutions discreetly and confidentially.
• Respond to and resolve customer concerns, escalating issues when necessary.
• Meet goals by promoting banking solutions and completing tasks accurately and timely.
• Engage personally with customers to explain banking processes clearly.
• Contribute to a positive, diverse, and inclusive work environment.
• Support team effectiveness and keep colleagues informed of routine activities.
• Strive for operational excellence by delivering quality service and suggesting improvements.

Job Requirements:

• High school diploma or 1+ years relevant experience.
• Post-secondary education or equivalent is a plus.
• Strong organizational and time management skills for a fast-paced environment.
• Proficiency in MS Office and internet use.
• Initiative, accuracy, and attention to detail to handle multiple priorities.
• Excellent communication skills, both verbal and written, in a courteous manner.

About Us: TD is a global leader in financial services, serving over 27 million customers. Our colleagues are committed to enriching lives and providing legendary customer experiences. We focus on innovation, development, and creating a supportive environment for growth.

Compensation and Benefits: Our total rewards include salary, variable pay, health and wellness benefits, savings and retirement plans, paid time off, banking perks, discounts, career development programs, and recognition initiatives.

Additional Information: We support career development through mentoring, training, and online learning. We value accessibility and encourage applicants to request accommodations during the hiring process.

We look forward to hearing from you!