Customer Engineer

Computacenter; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading independent technology partner is seeking a Customer Engineer to deliver technical support for hardware, software, and networks. This role involves troubleshooting, resolving customer tickets, and coordinating small teams to meet business requirements. Join Computacenter for competitive compensation and a range of benefits.

Benefits

Competitive compensation plans

Long-term career opportunities

Attractive mix of benefit plans

Qualifications

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.
• Legal authorization to work in Canada.

Responsibilities

• Provide hardware, software, and network technical support.
• Perform technical work activities remotely or at customer sites.
• Document work completed and ensure compliance with procedures.

Skills

Technical Support

Customer Service

Tools

ServiceNow

Job description

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you’ll be doing

• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.

What you have

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be legal authorized to work in Canada

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us