Customer Education & Training Manager

Lock Search Group; Toronto; On-site; USD 49,850 - 78,336; Full time

Job summary

An established industry player is seeking a dynamic Customer Education and Training Manager to spearhead customer education initiatives. This pivotal role involves developing impactful training strategies, designing programs for healthcare professionals, and collaborating with industry experts to enhance brand advocacy. The ideal candidate will have a strong background in medical education and project management, along with excellent communication skills. Join a forward-thinking company that values innovation and fosters strong relationships within the healthcare community, ensuring the highest standards of education and training for its customers.

Qualifications

• 5+ years in medical education or training, preferably in aesthetics/dermatology.
• Strong project management skills and ability to work in a fast-paced environment.

Responsibilities

• Develop and execute training strategies aligned with business objectives.
• Design comprehensive training programs for healthcare professionals.

Skills

Medical Education

Project Management

Communication Skills

Relationship Building

Training Program Development

Digital Training Platforms

Education

Bachelor's Degree

Tools

MS Office

Outlook

Job description

Our client, a global Pharmaceutical company, is seeking a dynamic and driven Customer Education and Training Manager to lead all aspects of customer education and training strategy, including content creation, educational events, digital training platforms, and key thought leader development. This role plays a critical part in driving brand advocacy, fostering scientific exchange, and strengthening industry relationships by collaborating closely with medical affairs, marketing, and sales teams.

Key Responsibilities:

• Develop and execute education and training strategies aligned with overall business objectives.
• Design and implement comprehensive training programs for healthcare professionals (HCPs) on products, techniques, and innovations.
• Collaborate with key industry experts to create impactful educational content that supports strategic initiatives.
• Provide expert knowledge on product portfolio, ensuring training materials reflect the latest scientific and clinical advancements.
• Identify, engage, and nurture key thought leaders and brand advocates to enhance product loyalty and professional partnerships.
• Plan and execute educational events across the country in collaboration with the sales team and other cross-functional partners.
• Build and maintain strong relationships with HCPs to understand their training needs and provide tailored support.
• Drive innovation in education and training through new tools, digital advancements, and automation to enhance the customer experience.
• Work closely with medical affairs, marketing, and sales to ensure alignment and seamless execution of training initiatives.
• Track key performance indicators (KPIs), analyze insights, and adapt training programs to meet evolving customer and market needs.
• Manage department budgets and oversee relationships with vendors, agencies, and external partners.

Qualifications:

• Bachelor's degree required.
• Minimum of 5 years of experience in medical education, training, or related roles; aesthetics/dermatology industry experience is a plus.
• Proven track record of leading educational events, advisory boards, and training initiatives for external customers.
• Strong understanding of medical device, pharmaceutical, and cosmetic product regulations.
• Ability to build credibility and relationships with healthcare professionals.
• Experience working in a corporate environment with knowledge of marketing, regulatory, and medical affairs functions.
• Excellent written and verbal communication skills.
• Strong project management abilities and the capability to work effectively in a fast-paced, evolving environment.
• Proficiency in Outlook and MS Office, particularly PowerPoint, Word, and Excel.
• Bilingual (English/French) is an asset.