Customer Development Manager, Sobeys

Colgate-Palmolive Company; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading consumer products company in Toronto seeks a Customer Development Manager. This role involves managing the relationship with Sobeys to achieve sales targets and implementing strategic plans. Ideal candidates will have a Bachelor's degree and 3-5 years of experience in customer development, with a strong emphasis on analytical skills using syndicated data tools. The company offers a hybrid work environment and values inclusivity.

Benefits

Hybrid work flexibility

Inclusive environment

Qualifications

• 3-5 years experience in a Customer Development role.
• Experience managing Grocery customers, especially Sobeys.
• Proficient in Microsoft applications and Google Suite.

Responsibilities

• Develop and implement a Customer Plan to achieve sales targets.
• Manage relationships with Sobeys Inc.
• Collaborate with cross-functional teams to drive business results.

Skills

Experience in developing strategies

Proficient skills in syndicated data sources

Collaborative skills

Education

Bachelor's degree

Tools

Nielsen Desktop

Microsoft Excel

Retail Link

Job description

No Relocation Assistance Offered

Overview

Job Number#169242 - Toronto, Ontario, Canada

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are seeking a talented Customer Development Manager to lead all aspects of Colgate's relationship with Sobeys. This position negotiates with the customer to achieve the company's 5P strategies across all of Colgate's brands / categories and deliver annual sales / share targets within spending parameters. As a key member of the Customer Development Organization (CDO), this person will help drive superior business results through relationship building, solid analytics, program evaluation, and development and delivery of business plans.

What you will do :

• Work independently to develop, negotiate and implement a Customer Plan to achieve Financial and 5P Objectives for all of Colgate's brands / categories, and deliver annual sales / share targets
• Responsible for directly managing Sobeys Inc (IGA, Sobeys Conventional & Fresh Co.), fostering strong account relationships, strategically planning business to grow / drive sales and ensuring profit goals are met
• Deliver sales targets within investment guidelines and alignment with brand strategy
• Develop the relationship across the customer's organization (buying, merchandising, retailing, eCommerce) and build customer intelligence as it relates to Colgate's financial and 5P objectives
• Strategize and recommend promotional plans which meet specific customer needs and company sales goals
• Utilize syndicated data tools (e.g. Nielsen Desktop), Atlas, Circana to understand consumption and shipment data to identify brand / category performance trends and opportunities
• Collaborate with cross functional teams such as the Customer Development, Marketing and Supply Chain functions to build business opportunities and ensure planning accuracy
• Collaborate with eCommerce teams and maintain weekly touchpoints

Required qualifications :

• Bachelor's degree
• 3-5 years experience in a Customer Development role
• Experience in developing strategies and plans to respond to shoppers / customer trends delivering against the commercial goals
• Proficient skills in syndicated data sources like Circana, Nielsen, Numerator and Atlas
• Proficient skills in Retail Link, Microsoft applications Word, Excel, PowerPoint, Access, Lotus Notes, Google Suite and Workstation Plus

Preferred qualifications :

• Category Management experience
• CPG experience
• Previous experience managing Grocery customers, including Sobeys-specific experience

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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