Customer Development Manager ( Ontario )

TOTAL Deutschland GmbH; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the lubricant industry is seeking a motivated individual to lead marketing and sales efforts in the automotive after-sales sector. The role involves coordinating with Key Accounts, ensuring customer loyalty, and applying effective sales strategies. Candidates should have a university degree in commerce and at least 5 years of commercial experience. Strong organizational and negotiation skills are essential for success.

Qualifications

• At least 5 years of proven commercial experience.
• Business acumen and team spirit required.

Responsibilities

• Leads marketing and sales follow-up for automotive after-sales.
• Coordinates and develops lubricant sales with Key Accounts.
• Ensures traceability of commercial relationships using Salesforce.

Skills

Organization

Negotiation

Interpersonal Skills

Analytical Mind

Education

University degree in commerce

Tools

MS Office

Job description

TEMCA is a 18-year-old affiliate producing and distributing lubricant products under the TotalEnergies brand across the country. The customer portfolio is mainly composed of Buying Group, OEMs, direct sales and distributors.

The market is highly competitive and a multitude of macro-distributors organizing themselves with increasingly important structures.

Responsibilities :

• Respects the rules of road safety and ethics defined by the company
• Leads marketing, sales follow-up and training actions for all the automotive after-sales actors in his / her sector
• Applies the sales and marketing policy defined by the managers of the various accounts
• Ensures a targeted prospecting approach to develop his / her sector
• With the Key Accounts that are attached to him : coordinates and develops the sale of lubricants in conjunction with the other Customer Development Managers
• Ensures the traceability of the commercial relationship in SALSA (Salesforce tool) : contacts, reports of visits, opportunities, ...
• Ensures that orders are taken either directly, via dedicated tools, or by customers
• Ensures the collection and intervenes with customers to accelerate payments and resolve disputes
• Builds customer loyalty with regular visits and adapted services
• Informs the Commercial Department of market developments and contributes to competitive intelligence
• Participates in meetings, events and activities organized by the manufacturer partners, agent groups, buying groups, etc.
• Works in tandem with his / her Customer Service Advisor

Minimum Requirements :

• University degree in commerce, other or equivalent
• At least 5 years of proven commercial experience
• Organization and rigor
• Autonomy
• Business acumen, negotiation
• Dynamism, interpersonal skills
• Team and entrepreneurial spirit
• Analytical mind
• Mastery of MS Office

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