Customer Complaints Coordinator (Temporary)

kdc/one, Knowlton; Knowlton; On-site; CAD 55,000 - 75,000; Full time

Job summary

KDC/ONE Knowlton is seeking a Customer Complaints Coordinator to drive non-conformance investigations and manage customer complaints across materials, components and finished products. You will coordinate analyses with internal teams, prepare documentation, and ensure timely closure of files in a GMP/QA environment.

The role requires a DEC or equivalent experience, 3+ years in manufacturing, French and English proficiency, and strong organizational and analytical skills.

Qualifications

• A DEC or experience deemed equivalent.
• At least 3 years of experience in a manufacturing environment, ideally in a production or quality environment.
• Excellent proficiency in computer tools, including Excel, Word and AS400 (an asset).
• A functional level of French and English in order to communicate with our customers, suppliers and partners, as well as to process documentation.
• Excellent organizational skills and great attention to detail.
• An analytical approach and strong problem-solving skills.
• Excellent communication and collaboration skills.
• Autonomy, initiative and the ability to manage several files simultaneously.

Responsibilities

• Ensure the handling and follow-up of customer complaints concerning raw materials, components and finished products.
• Coordinate analyses with internal teams to identify causes and corrective actions.
• Prepare, complete and transmit the required documentation to the various internal and external stakeholders.
• Carry out the necessary follow-ups in order to meet deadlines and ensure the closure of files.
• Maintain complete, rigorous documentation that complies with quality requirements.
• Receive and manage samples or evidence required for investigations.
• Apply Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMP).
• Actively participate in the continuous improvement of our quality processes.
• Perform any other related duties as required by operational requirements.

Skills

Organizational skills

Analytical thinking

Attention to detail

Communication and collaboration

Education

DEC or equivalent experience

Tools

Excel

Word

AS400

Job description

At KDC/ONE, we are leaders in contract manufacturing and the largest manufacturer of deodorants in North America. At the heart of our values is excellence, which motivates us to do everything possible to carry out our clients' projects. In addition to our major specializations, we continually strive to innovate to design more than a thousand other beauty, health and hygiene products.

The mission we offer you

Do you want to evolve in a role where your sense of organization, your analytical mind and your rigor will have a concrete impact on the satisfaction of our customers? As a Customer Complaints Coordinator, you will be at the heart of the non-conformance management process. You will coordinate investigations, follow up on customer complaints and document files, while collaborating with several internal teams and with our external partners. Through your work, you will directly contribute to maintaining the highest standards of quality and continuous improvement at KDC/ONE.

An Overview Of Your Everyday Life

• Ensure the handling and follow-up of customer complaints concerning raw materials, components and finished products.
• Coordinate analyses with internal teams to identify causes and corrective actions.
• Prepare, complete and transmit the required documentation to the various internal and external stakeholders.
• Carry out the necessary follow-ups in order to meet deadlines and ensure the closure of files.
• Maintain complete, rigorous documentation that complies with quality requirements.
• Receive and manage samples or evidence required for investigations.
• Apply Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMP).
• Actively participate in the continuous improvement of our quality processes.
• Perform any other related duties as required by operational requirements.

You are the ideal candidate if you have

• A DEC or experience deemed equivalent.
• At least 3 years of experience in a manufacturing environment, ideally in a production or quality environment.
• Excellent proficiency in computer tools, including Excel, Word and AS400 (an asset).
• A functional level of French and English in order to communicate with our customers, suppliers and partners, as well as to process documentation.
• Excellent organizational skills and great attention to detail.
• An analytical approach and strong problem-solving skills.
• Excellent communication and collaboration skills.
• Autonomy, initiative and the ability to manage several files simultaneously.

What Makes This Opportunity Unique

• You will join a quality team recognized for its expertise and you will contribute to files that have a direct impact on our customers and our operations.
• This mandate represents an excellent opportunity to develop your expertise in a stimulating manufacturing environment, where collaboration and continuous improvement are part of the daily life.

This is a full-time temporary mandate as part of a maternity leave replacement.