Customer Care Representative

Connect Hearing Canada; Victoria; On-site; Full time

Job summary

Connect Hearing Canada is seeking a Customer Care Representative in Victoria, BC, to provide exceptional service in a dynamic retail clinic environment. Duties include managing client accounts, scheduling, and collaborating with insurance companies. Candidates should possess strong communication skills and a passion for helping others, with competitive compensation and benefits from the start.

Benefits

Extended Health Benefits Package from day one

3 weeks vacations to start, increasing with tenure

6 days of personal time in your first year

Additional days off, including your Birthday!

Eligible for Quarterly Bonus

Growth and development opportunities including education sponsorship

Qualifications

• Strong communication and customer service skills.
• Experience or willingness to reconcile accounts receivable.

Responsibilities

• Provide exceptional customer service in person, over the phone and by email.
• Schedule appointments and organize files for Hearing Care Professionals.
• Manage client accounts and assist with insurance billing.

Skills

Customer Service

Communication

Account Management

Job description

Join to apply for the Customer Care Representative role at Connect Hearing Canada

3 days ago Be among the first 25 applicants

Join to apply for the Customer Care Representative role at Connect Hearing Canada

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative !

Who we are :

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location : Victoria, BC (Oak Bay)

Reporting to : Regional Clinic Manager

A day in the life of a Customer Care Representative involves :

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return :

• 20 dollars / hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Monday – Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We'd love to hear from you if :

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us :

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products : but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

ConnectHearingCanada

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Connect Hearing Canada by 2x

Get notified about new Customer Care Representative jobs in Victoria, British Columbia, Canada .

Customer Service Representative - Sidney

Customer Service Associate (Flooring / Doors / Windows)

Friday Harbor, WA $16.66-$25.90 1 month ago

Warehouse / Customer Service Representative

Distance Education Secretary - C2526 / 055

Customer Service Associate (Seasonal / Inside & Outside Lawn and Garden))

Langford, British Columbia, Canada 12 hours ago

Customer Service Associate (Paint / Plumbing)

Langford, British Columbia, Canada 12 hours ago

Customer Service Representative - Auto Body

Victoria, British Columbia, Canada 10 hours ago

Customer Service Associate (Lumber / Building Materials)

Langford, British Columbia, Canada 12 hours ago

Langford, British Columbia, Canada 12 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Customer Care Representative • Victoria, Capital Regional District, Canada