Customer Care Representative

CareRx Corporation; Oakville; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Flexible medical and dental coverage

Defined work schedule

On-site Oakville location

Job summary

CareRx in Oakville, Ontario, is seeking a Customer Care Representative to join our Pharmacy team, supporting LTC Homes and Retirement Communities. You will manage resident profiles, respond to inquiries, and document payments to ensure smooth service.

This on-site role offers a five-day workweek (Mon-Fri, 9:30am–5:30pm), a starting compensation of $18–$20 per hour, and flexible medical and dental coverage for eligible roles.

Qualifications

• Excellent customer service and interpersonal skills. Fluent in English and French is an asset.
• Self-directed, requiring minimal supervision.
• Knowledge of Microsoft Office, Kroll Windows application and applicable eMAR platforms.
• Working knowledge of Smart-Link software an asset. Prior experience and knowledge of third party billing.
• Proven ability to foster strong partnerships with other members of the health care team.
• Effective organization, planning, and time management skills.
• An understanding of provincial regulations governing LTC homes and Retirement Communities.
• Must be highly organized and possess excellent time management skills.
• Motivated to achieve results that reflect a high standard of quality.

Responsibilities

• Update and maintain resident profiles and associated accounts within the pharmacy software program.
• Answering the telephone and all client account inquiries in a timely and professional manner.
• Contact clients, communicate information about CareRx Pharmacy services and document all applicable prescription and statement payment information.
• Contact residents and/or their representatives for product payment authorization.
• Miscellaneous office and administrative support functions when required.
• Complete daily tasks in accordance with established workplace policies and procedures.
• Consult with members of the pharmacy management team when there are unresolved issues surrounding day-to-day work functions.
• Provide exceptional customer care at the highest standard for optimal resident care and quality of pharmacy service.
• Follow all provincial and federal laws, standards and regulations which govern the practice of pharmacy.
• Follow all corporate regulations, policies and procedures.
• Assist in maintaining and monitoring pharmacy inventory.
• Perform duties and accountabilities of the Pharmacy Assistant, when applicable.
• Maintain a clean and safe work environment.
• Ability to effectively train/mentor pharmacy team members as required.

Skills

Customer service

Interpersonal skills

Self-directed

Microsoft Office

Kroll Windows

eMAR platforms

Smart-Link software

Billing (third party)

Team collaboration

Time management

Tools

Microsoft Office

Kroll Windows

eMAR platforms

Smart-Link software

Job description

CareRx is looking for a highly organized and enthusiastic Customer Care Representative to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. Under the direction of the Customer Care Manager, the Customer Care Representative is responsible for ensuring that exceptional customer care is provided to all residents and their representatives.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion forshaping the future ofsenior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits otherswithin the communities we serve.

FlexibleBenefits: For eligible roles,enjoyflexiblemedical and dental coveragethat fits your needs.

Defined Work Schedule: Offersa healthy work-life balance with predictable hours.

Focus onCare: Work in an environment where your clinicalexpertisetakes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration,connectionand shared purpose drive everything we do.

StabilityandGrowth: Join awell-establishedCanadiancompany witha strong foundationfor job securityand opportunities to grow your career.

Appreciation in Action: We recognizegreat workthrough peer-nominated awards, team shout-outsand everyday moments of appreciation.

Celebrationsand Community: From cultural events to team socials and holiday fun — wemake timeto connect,celebrateand enjoy the moments that bring us together.

Role Accountabilities:

• Update and maintain resident profiles and associated accounts within the pharmacy software program
• Answering the telephone and all client account inquiries in a timely and professional manner
• Contact clients, communicate information about CareRx Pharmacy services and document all applicable prescription and statement payment information
• Contact residents and/or their representatives for product payment authorization
• Miscellaneous office and administrative support functions when required
• Complete daily tasks in accordance with established workplace policies and procedures
• Consult with members of the pharmacy management team when there are unresolved issues surrounding day-to-day work functions
• Provide exceptional customer care at the highest standard for optimal resident care and quality of pharmacy service
• Follow all provincial and federal laws, standards and regulations which govern the practice of pharmacy
• Follow all corporate regulations, policies and procedures
• Assist in maintaining and monitoring pharmacy inventory
• Perform duties and accountabilities of the Pharmacy Assistant, when applicable
• Maintain a clean and safe work environment
• Ability to effectively train/mentor pharmacy team members as required

What You Will Bring to The Team:

• Excellent customer service and interpersonal skills. Fluent in English and French is an asset.
• Self-directed, requiring minimal supervision
• Knowledge of Microsoft Office, Kroll Windows application and applicable eMAR platforms
• Working knowledge of Smart-Link software an asset. Prior experience and knowledge of third party billing
• Proven ability to foster strong partnerships with other members of the health care team
• Effective organization, planning, and time management skills
• An understanding of provincial regulations governing LTC homes and Retirement Communities
• Must be highly organized and possess excellent time management skills
• Motivated to achieve results that reflect a high standard of quality

Compensation Range:

$18 - $20/hour. Actual pay rate will be based on the individual candidate’s credentials and experience.

Location:

This is on-site role at our Oakville Pharmacy and follows a five-day workweek.

Work Shifts:

Monday to Friday 930am to 530pm

Opportunity:

This is a current existing position

AI Disclosure:

CareRx does not use AI to screen candidates