Customer Care Representative

Core-Mark; Milton; On-site; CAD 28,000 - 30,000; Full time

Job summary

Core-Mark in Milton, Ontario is seeking a Customer Care Representative to ensure the customer experience is carried out at every touchpoint. You will respond to inquiries by phone, email, and in person, providing timely service while maintaining accurate records and a customer-first approach.

This role requires fluency in French and English, and offers a daytime schedule with training hours and regular hours in a bilingual environment.

Qualifications

• Minimum of one year of call center experience.
• Must be able to type 40 WPM (typing test required).
• Fluent in French and English.
• Ability to work in Milton, ON and support bilingual customers.

Responsibilities

• Responding to telephone, written, and in-person inquiries from customers.
• Informing customers of prices, shipping dates, delays, and additional information.
• Filing and running reports as needed.
• Processing customer shorts, mis-picks, and credits.
• Conducting account research and resolving problems.
• Channeling inquiries to appropriate departments and documenting contacts.

Skills

Excellent communication

Numerical dexterity

Problem solving

Data entry accuracy

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Company Description:

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

We Deliver the Goods:

• Growth opportunities performing essential work to support North America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

This role requires fluency in French and English.

Address: 8030 Esquesing Line, Milton, ON L9T 6W3

Work Schedule:

• Training Hours: Monday through Friday 8:00AM - 4:30PM
• Regular Hours: Monday through Friday, 9:30AM - 6:00PM

Pay: $20-22 per hour

Position Responsibilities:

• Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
• Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
• Filing and running reports as needed.
• Processing customer shorts, mis-picks, and credits.
• Conducting account research and resolving problems.
• Channeling customer inquiries to appropriate departments and documenting customer contacts.
• Assuring that appropriate records are maintained, and reports are prepared.
• Resolving customer requests for adjustments to orders and billing.
• Entering and retrieving a variety of information using the computer terminal.
• Assisting customers in the ordering process.
• Maintaining current knowledge of pricing and product availability.
• Understanding, interpreting, and explaining company procedures related to products and pricing.
• Performing other related tasks and duties as assigned.

Skills & Experiences:

• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Qualifications:

• Minimum of one year of call center experience is required.
• Must be able to type 40 WPM (words per minute) - typing test required.
• Fluent in French and English

#CM-ALL

EEO Statement:

Core-Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a HR representative.