Customer Care Representative

RDJ Bakeries Ltd; Cambridge; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the food industry is seeking a Customer Care Representative to join their Supply Chain team. The role involves responding to customer inquiries, assisting with orders, and maintaining high levels of customer satisfaction. Ideal candidates should be detail-oriented and possess strong communication skills, with previous customer service experience preferred. Comprehensive benefits and a commitment to employee well-being are offered.

Benefits

Prescription/Drug Coverage

Extended Health Coverage

Dental Coverage

Vision Coverage

Work Life Balance

PTO to Commemorate Your Work Anniversary

Recognition Programs & Employee Awards

Bi-Weekly Pay Structure

Annual Safety Boot Allowance

Free ESL Classes

Qualifications

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills required.
• Strong attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Responding to customer inquiries via email and chat.
• Assisting with order placement and processing refunds.
• Maintaining accurate records of customer interactions.

Skills

Communication

Attention to Detail

Customer Service

Education

High school diploma or equivalent

Post-secondary education

Tools

MS Word

MS Excel

Job description

Job Posting

Snackruptors Inc. is a renowned leader in the cracker manufacturing industry, recognized globally for delivering exceptional quality products. Our diverse workforce reflects our commitment to creating an inclusive workplace where every individual is valued. Driven by a shared passion for excellence and innovation, we continuously enhance our cutting-edge production processes and foster a collaborative, results-driven culture.

Apply now to the Customer Care Representative position on our growing Supply Chainteam and be a part of our exciting journey!

Job purpose

The Customer Care Representative is responsible for supporting customer inquiries via email and chat, ensuring timely and accurate responses. This role focuses on assisting customers with order placement, providing basic information, and resolving common issues while maintaining a high level of customer satisfaction.

Duties and Responsibilities

The associate’s primary functions and responsibilities are as follows:

• Responding to customer inquiries regarding products, services, and policies in a professional and courteous manner.
• Assisting customers with placing orders, processing refunds, and other order-related activities.
• Maintaining accurate records of customer interactions and ensuring data is correctly entered into the ERP system.
• Coordinating with internal departments to address customer inquiries about order status, product availability, and delivery timelines.
• Supporting inventory-related tasks by verifying orders and reporting issues to the appropriate teams.
• Promoting aged inventory under the guidance of senior team members.
• Following up with customers to ensure satisfaction and loyalty.
• Adhering to Service Level Agreement (SLA) deadlines to resolve issues promptly.
• Performing basic administrative tasks as assigned.
• Perform other assigned duties.
• Follow Health and Safety rules and regulations.
• Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
• Comply with all Company policies and procedures.

Qualifications

• Proficient in MS Word and MS Excel.
• High school diploma or equivalent required; post-secondary education is an asset.
• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment.

Working conditions

• Always work indoors.
• Compliant with ventilation, cleanliness, space, lighting and temperature.

Physical requirements

• Sitting involved.
• May repeat the same movement.
• Typing involved.

What’s in it for you?

At Snackruptors Inc, we truly care about our employees and are committed to their well-being and growth. Our comprehensive benefits package includes:

• Prescription/Drug Coverage
• Extended Health Coverage
• Dental Coverage
• Vision Coverage
• AD&D Insurance

Additional perks to support your work-life balance and personal development:

• Work Life Balance
• PTO to Commemorate Your Work Anniversary
• Employee Engagement Events
• Recognition Programs & Employee Awards
• Bi-Weekly Pay Structure
• Annual Safety Boot Allowance
• Free ESL Classes
• Wellness Room

And Much More!

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

Snackruptors Inc. is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, we are committed to providing accommodations during the recruitment, selection, and assessment processes for applicants with disabilities. If you require disability-related accommodations, please notify the Human Resources (HR) staff. All personal information is collected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

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