Customer Care & Lead Conversion Specialist

Autocanad; Mississauga; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Vehicle purchase plans

Family assistance programs

Career development

Job summary

AutoCanada’s 401 Dixie Hyundai in Mississauga, ON, is seeking a Client Care Representative to drive sales and customer satisfaction by handling inquiries, setting appointments, and coordinating with multiple departments. The role requires tech-savvy individuals with strong communication, a customer-focused mindset, and a drive to grow the business.

The position involves inbound/outbound calls, emails, and live chat, scheduling across service and sales, qualifying leads, and following up to

Qualifications

• Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
• Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
• Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
• Experience with CRM software or similar tools to manage customer information and interactions.
• Ability to resolve customer concerns or inquiries in a timely and professional manner.
• Strong collaborative skills, working well with others across different departments to achieve common goals.

Responsibilities

• Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing information about products, services, and promotions.
• Schedule appointments for service, sales, and other dealership departments by engaging with customers, understanding their needs, and coordinating with the appropriate team members.
• Qualify leads and direct them to the appropriate department (sales, service, etc.) to ensure follow-up and conversion.
• Assist the sales team by providing qualified leads and setting appointments for customer test drives or consultations.
• Follow up with existing and potential customers to ensure satisfaction and continued engagement with the dealership.
• Utilize the dealership's Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
• Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
• Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
• Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.

Skills

Customer service

CRM software

Communication skills

Sales experience

Multitasking

Job description

AutoCanada’s 401 Dixie Hyundai in Mississauga, ON, is seeking a Client Care Representative to drive sales and customer satisfaction by handling inquiries, setting appointments, and coordinating with multiple departments. The role requires tech-savvy individuals with strong communication, a customer-focused mindset, and a drive to grow the business.

The position involves inbound/outbound calls, emails, and live chat, scheduling across service and sales, qualifying leads, and following up to