Customer Care Administrator (12 Month Contract)

Tridel Builders Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Ontario seeks a Customer Care Administrator for a 12-month contract. The role involves overseeing homeowner interactions during warranty phases and managing office operations. Ideal candidates should have strong customer service experience and organizational skills.

Benefits

Diverse suite of benefits

Social and sustainable impact initiatives

Qualifications

• Minimum 2 years experience in a customer-focused role.
• Customer-focused with commitment to exceptional customer experience.
• Strong organizational and communication skills.

Responsibilities

• Manage customer communications and oversee suite closings.
• Prepare and organize Homeowner files.
• Assist with special projects and social media promotion.

Skills

Organization

Communication

Customer Focus

Commitment to Improvement

Team Player

Education

Relevant post-secondary education

Job description

Customer Care Administrator (12 Month Contract)

North York, ON, Canada

Job Description

Posted Thursday, May 22, 2025 at 4:00 AM

Join Tridel: Building Communities, Growing Careers

Build Your Future with Us

Our strength, innovation and growth are the result of talented individuals who come together as a team to build sustainable and award-winning homes and communities. Through passion and dedication, our employees work collectively to develop some of the largest and most complex projects within the Greater Toronto Area. We recognize our employees are the key to our success, and we invest in creating a meaningful employee experience and culture that promotes:

• A diverse and robust suite of benefits and perks
• Social and sustainable impact within our company and the communities we build, and much more.

As a Tridel employee, you contribute to our purpose and standard of excellence while building homes for people today and the generations of tomorrow.

The Blueprint

The Customer Care Administrator holds accountability for addressing the needs of homeowners during the Occupancy and Post Occupancy warranty phases. This position involves advanced responsibilities, including on-site office setup and closing, managing customer communications, preparing for Pre-Delivery Inspections, overseeing Suite Closings, and post-occupancy care. The role adds significant value to the organization by leveraging seasoned experience to enhance the efficiency and effectiveness of Customer Care office operations.

A Glimpse into Your Daily Activities

• Equip the Customer Care office for Pre-Delivery Inspections, suite closings, and warranty processes.
• Enter, track, and book Pre-Delivery Inspection appointments.
• Prepare and organize Homeowner files.
• Handle all incoming customer communication, screening, and filtering appropriately.
• Assemble Pre-Delivery Inspection packages.
• Organize the Suite Closing process, from closing package creation to confirmation of suite readiness, and all suite closing communications between required stakeholders.
• Process and schedule maintenance and warranty review follow-up appointments.
• Manage vendors and contractors for site office services.
• Issue weekly reports and administer team and site meetings, including preparing agendas and taking minutes.
• Assist with special projects such as Customer Workshops and Homeowner Education Seminars.
• Assist in departmental meetings and presentations.
• Prepare the office for closing with all inventory files properly set up and updated.
• Contribute to and participate in social media/web promotion of the company.
• Assist and support other department roles as required, including customer-facing appointments.
• Assist with the production of training materials and best practices.

The Architect of Your Success

• Relevant post-secondary education or Customer Service and Office Administration experience.
• Minimum 2 years’ experience working in a similar customer focused role.
• Customer-focused with a commitment to providing an exceptional customer experience.
• Strong organizational and communication skills.
• Quality-minded, with a drive for continual improvement.
• Team player with adaptability to change.

Who We Are

Founded in 1934, Tridel is responsible for delivering over 90,000 homes to date, and we are proud to continue building not just our legacy but communities for years to come.

As a purpose-driven company guided by our ‘Built for Life’ commitment, we create socially and environmentally responsible communities and invest in innovations that promote quality, sustainability, high performance in construction, social inclusion and cohesion, and community economic development. As an award-winning company, we are proud to be recognized as an industry leader for excellence in design and construction, green building, corporate social responsibility, diversity, equity and inclusion, customer service, and more.

Supporting Inclusion and Belonging
Tridel is committed to having a workforce that reflects the communities where we build, where everyone feels they belong, is physically and psychologically safe, and can reach their full potential. We embrace diversity while reinforcing equity and inclusion and are committed to building a team with a range of experiences and skills.

As an equal opportunity employer, we encourage all qualified individuals to apply, including those who self-identify as Indigenous in Canada (First Nations, Métis, Inuit), are from racialized communities, and persons with disabilities. We remain committed to a barrier-free recruitment and selection process and will provide accommodation upon request. If you require accommodation at any stage of the recruitment process, please email your request to [e-mail] . All information received will be handled in strict confidence.

As part of Tridel Group of Companies’ recruitment and selection process, we utilize Artificial Intelligence (AI) for candidate screening.