Customer Business Development Manager

Kelly Services; Brantford; On-site; CAD 88,000 - 110,000; Full time

Benefits offered by this job

Up to 20% bonus

Benefits package

Professional development

Collaborative, team-focused culture

Job summary

Kelly Services in Brantford, Ontario, is seeking a Customer Business Development Manager to manage a key customer relationship and drive sales growth, profitability and long-term business development. This hands-on role covers pricing, promotions, forecasting, new product development and close collaboration with internal teams.

Reporting to the Director of Sales, you will build strong customer partnerships, develop and execute plans to increase volume and market share, negotiate pricing, monitor

Qualifications

• Experience in customer development or national accounts within food/CPG industries.
• Strong negotiation and customer relationship management skills.
• Forecasting and profitability analysis experience.

Responsibilities

• Manage day-to-day relationships with key customer teams (commercial, innovation, product development).
• Develop and execute plans to drive sales growth, market share and profitability.
• Negotiate pricing and promotions with customers and suppliers; monitor costings.
• Plan, execute and monitor promotional programs.
• Collaborate with New Product Development on initiatives.
• Oversee forecasting, cost-price confirmations and account administration.
• Analyze product and sales performance to identify opportunities for improvement.
• Monitor market/trends to identify opportunities and risks.
• Work with Planning, Procurement, Ops and Supply Chain to meet customer needs.

Skills

CRM & Relationships

Sales & Growth

Negotiation

Forecasting

Analytical Thinking

Communication

Team Leadership

Cross-functional Collaboration

Strategic Planning

Industry Knowledge (Food/CPG)

Tools

MS Excel

Job description

Job Title: Customer Business Development Manager

Location: Brantford, ON

Type: Permanent, Full-time

Industry: Food Manufacturing

Our client is a growing food manufacturing organization with an exciting opportunity for a Customer Business Development Manager to join their team. Reporting to the Director of Sales, this role is responsible for managing a key customer relationship and the day-to-day commercial activities that support sales growth, profitability and long-term business development.

About the Role

The Customer Business Development Manager will build and maintain strong customer relationships while developing and executing plans to drive volume, market share and profitability. This is a hands‑on commercial role involving pricing, promotions, forecasting, new product development and ongoing collaboration with internal teams.

Key Responsibilities

• Manage day-to-day relationships with key customer commercial, innovation and product development teams.

• Develop and execute tactical plans to drive sales growth, market share and profitability.

• Negotiate pricing, promotional pricing and new product costings with customers and suppliers.

• Plan, execute and monitor promotional programs.

• Work with New Product Development teams on new and existing product initiatives.

• Manage forecasting, cost-price confirmations, new line forms and other account administration.

• Analyze product and sales performance and recommend opportunities for improvement.

• Monitor market and consumer trends to identify opportunities and risks.

• Collaborate with Planning, Procurement, Operations and Supply Chain teams to support customer requirements.

What We're Looking For

• Experience in customer development, account management, national accounts, sales, within the food or CPG industry.

• Experience working with a leading Canadian retailers is preferred.

• Proven negotiation and customer relationship management skills.

• Strong understanding of forecasting, business performance and profitability.

• Excellent communication, analytical and problem-solving skills.

• Strong commercial acumen with a results-oriented approach.

• Ability to work collaboratively across multiple functions in a fast-paced environment.

• Experience leading or developing a team.

• Beef or pork industry experience is an asset, but not required.

• Lead and develop a small team of 1-2 direct reports.

Compensation & Benefits

• Salary: $87,761 – $109,701 per year

• Up to 20% annual bonus

• Comprehensive benefits package

• Company perks and employee programs

• Professional development opportunities

• Collaborative, team-focused environment

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.