Customer Business Development Manager

Kelly; Brantford; On-site; CAD 88,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Team-focused environment

Up to 20% annual bonus

Job summary

Kelly in Brantford, ON is seeking a Customer Business Development Manager to manage a key customer relationship and drive sales growth, profitability and long-term business development.

You will lead day-to-day customer interactions, develop and execute plans to grow volume and market share, negotiate pricing and promotions, and collaborate with internal teams including Planning, Operations and Supply Chain.

Qualifications

• Experience in customer development, account management or national accounts in food/CPG.
• Proven negotiation and customer relationship management skills.
• Strong forecasting, business performance and profitability understanding.
• Excellent communication, analytical and problem-solving skills.
• Be able to collaborate across functions in a fast-paced environment.
• Experience leading a small team is preferred.

Responsibilities

• Manage day-to-day relationships with key customer teams (commercial, innovation, product development).
• Develop and execute tactical plans to drive sales growth, market share and profitability.
• Negotiate pricing, promotions and new product costings with customers and suppliers.
• Plan, execute and monitor promotional programs.
• Collaborate with Planning, Procurement, Operations and Supply Chain to support customer requirements.
• Analyze product and sales performance and identify opportunities for improvement.

Skills

Customer development

Account management

Negotiation

Forecasting

Communication

Analytical skills

Team leadership

Job description

Job Title: Customer Business Development Manager

Location: Brantford, ON

Type: Permanent, Full-time

Industry: Food Manufacturing

Our client is a growing food manufacturing organization with an exciting opportunity for a Customer Business Development Manager to join their team. Reporting to the Director of Sales, this role is responsible for managing a key customer relationship and the day-to-day commercial activities that support sales growth, profitability and long-term business development.

The Customer Business Development Manager will build and maintain strong customer relationships while developing and executing plans to drive volume, market share and profitability. This is a hands-on commercial role involving pricing, promotions, forecasting, new product development and ongoing collaboration with internal teams.

Key Responsibilities

• Manage day-to-day relationships with key customer commercial, innovation and product development teams.
• Develop and execute tactical plans to drive sales growth, market share and profitability.
• Negotiate pricing, promotional pricing and new product costings with customers and suppliers.
• Plan, execute and monitor promotional programs.
• Work with New Product Development teams on new and existing product initiatives.
• Manage forecasting, cost-price confirmations, new line forms and other account administration.
• Analyze product and sales performance and recommend opportunities for improvement.
• Monitor market and consumer trends to identify opportunities and risks.
• Collaborate with Planning, Procurement, Operations and Supply Chain teams to support customer requirements.

What We're Looking For

• Experience in customer development, account management, national accounts, sales, within the food or CPG industry.
• Experience working with a leading Canadian retailers is preferred.
• Proven negotiation and customer relationship management skills.
• Strong understanding of forecasting, business performance and profitability.
• Excellent communication, analytical and problem-solving skills.
• Strong commercial acumen with a results-oriented approach.
• Ability to work collaboratively across multiple functions in a fast-paced environment.
• Experience leading or developing a team.
• Beef or pork industry experience is an asset, but not required.
• Lead and develop a small team of 1–2 direct reports.

Compensation & Benefits

• Salary: $87,761 – $109,701 per year
• Up to 20% annual bonus
• Comprehensive benefits package
• Company perks and employee programs
• Professional development opportunities
• Collaborative, team-focused environment

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.