Customer Assurance Analyst

Okta, Inc.; Canada; Remote; CAD 81,000 - 121,000; Full time

Job summary

Join Okta as an Assurance Analyst, playing a crucial role in streamlining responses to customer security inquiries and maintaining compliance documentation. You'll leverage your IT security knowledge and communication skills across teams to ensure alignment with compliance requirements and enhance customer trust in Okta's identity solutions.

Benefits

Health, dental, and vision insurance

RRSP with a match

Healthcare spending

Telemedicine services

Paid leave, including PTO and parental leave

Qualifications

• Minimum 2 years in project management or equivalent in technology or information security.
• Experience translating technical concepts for non-technical audiences.
• Demonstrated passion for process improvement.

Responsibilities

• Respond to customer security questionnaires and triage inquiries.
• Maintain documentation and RFP response database.
• Support security compliance and operational tasks.

Skills

IT security best practices

Communication skills

Problem-solving

Organizational skills

Education

Bachelor's degree in a technical or business-related field

Tools

No-code automation platforms

Job description

Get to know Okta

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Okta Security team’s mission is to strengthen Okta’s position as the leading Identity-as-a-Service solution by identifying and resolving risks to the employees, product, and most importantly, our customers.

The Customer Trust team works to enhance customer trust in the identity products our teams build. We serve as a strategic resource working closely with Okta’s GTM teams. The Customer Assurance team is the central hub of Customer Trust, providing comprehensive security information to our customers so they can effectively manage their risk. With the ever-increasing pace of cloud application adoption, companies are struggling to find ways to accurately assess risk and act at the speed of their business. We’re looking for a detail-oriented and proactive Assurance Analyst to support our security compliance efforts. In this role, you’ll be instrumental in building scalable processes and tools that streamline our responses to customer security questionnaires, support third-party risk management efforts, and maintain up-to-date documentation across various security portals.

As our security initiatives expand, you'll have the opportunity to contribute to the growing Global Assurance team by enhancing how we track, communicate, and respond to customer inquiries related to our security posture.You'll work cross-functionally with Security, Sales, Legal, and Engineering teams to ensure we stay aligned with compliance requirements and customer expectations.

We're looking for someone with a solid foundation in security knowledge and exceptional communication skills, spanning internal and external audiences. This role requires strong strategic problem-solving abilities and a keen eye for prioritizing business needs. If you’re a self-starter driven to impact global cloud security, we want you on our team.

Job Duties and Responsibilities:

• Collaborate with Customer Assurance to triage customer requests including:
• Responding to customer security questionnaires
• Identifying and providing appropriate responses to customer inquiries
• Maintaining and updating Okta’s RFP response database
• Translate technical security concepts into clear, accessible language for non-technical audiences
• Maintain and improve backend systems that support daily operations and enable self-service access to security resources
• Support the development and maintenance of standardized security documentation in coordination with the Compliance team
• Assist in evaluating the security impact of changes to systems, applications, and processes
• Work independently, while operating as part of a global team
• Perform additional security and compliance-related tasks as needed

Minimum Required Knowledge, Skills, and Abilities:

• Solid understanding of IT security best practices
• Strong familiarity with documentation requirements related to compliance initiatives
• Bachelor's degree in a technical or business-related field, or equivalent relevant experience
• Minimum of 2 years of project management experience or equivalent work in technology or information security
• Demonstrated passion for process improvement and operational efficiency
• Experience working with no-code automation platforms and tools
• Excellent verbal and written communication skills, including the ability to produce clear, concise technical documentation, across technical and non-technical audiences
• Self-motivated with strong organizational and prioritization abilities

Helpful Certifications / Skills:

• Actively pursuing or currently holding certifications such as CCSK, ISC2 Associate, or other relevant information security credentials
• Technical background or foundational technical knowledge is a strong plus

#LI-REMOTE

#LI-SH1

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:https://rewards.okta.com/can .

The annual base salary range for this position for candidates located in Canada is between:

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Okta Security team’s mission is to strengthen Okta’s position as the leading Identity-as-a-Service solution by identifying and resolving risks to the employees, product, and most importantly, our customers.

The Customer Trust team works to enhance customer trust in the identity products our teams build. We serve as a strategic resource working closely with Okta’s GTM teams. The Customer Assurance team is the central hub of Customer Trust, providing comprehensive security information to our customers so they can effectively manage their risk. With the ever-increasing pace of cloud application adoption, companies are struggling to find ways to accurately assess risk and act at the speed of their business. We’re looking for a detail-oriented and proactive Assurance Analyst to support our security compliance efforts. In this role, you’ll be instrumental in building scalable processes and tools that streamline our responses to customer security questionnaires, support third-party risk management efforts, and maintain up-to-date documentation across various security portals.

As our security initiatives expand, you'll have the opportunity to contribute to the growing Global Assurance team by enhancing how we track, communicate, and respond to customer inquiries related to our security posture.You'll work cross-functionally with Security, Sales, Legal, and Engineering teams to ensure we stay aligned with compliance requirements and customer expectations.

We're looking for someone with a solid foundation in security knowledge and exceptional communication skills, spanning internal and external audiences. This role requires strong strategic problem-solving abilities and a keen eye for prioritizing business needs. If you’re a self-starter driven to impact global cloud security, we want you on our team.

Job Duties and Responsibilities:

• Collaborate with Customer Assurance to triage customer requests including:
• Responding to customer security questionnaires
• Identifying and providing appropriate responses to customer inquiries
• Maintaining and updating Okta’s RFP response database
• Fulfilling compliance documentation requests
• Translate technical security concepts into clear, accessible language for non-technical audiences
• Maintain and improve backend systems that support daily operations and enable self-service access to security resources
• Support the development and maintenance of standardized security documentation in coordination with the Compliance team
• Assist in evaluating the security impact of changes to systems, applications, and processes
• Work independently, while operating as part of a global team
• Perform additional security and compliance-related tasks as needed

Minimum Required Knowledge, Skills, and Abilities:

• Solid understanding of IT security best practices
• Strong familiarity with documentation requirements related to compliance initiatives
• Bachelor's degree in a technical or business-related field, or equivalent relevant experience
• Minimum of 2 years of project management experience or equivalent work in technology or information security
• Demonstrated passion for process improvement and operational efficiency
• Experience working with no-code automation platforms and tools
• Excellent verbal and written communication skills, including the ability to produce clear, concise technical documentation, across technical and non-technical audiences
• Self-motivated with strong organizational and prioritization abilities

Helpful Certifications / Skills:

• Actively pursuing or currently holding certifications such as CCSK, ISC2 Associate, or other relevant information security credentials
• Technical background or foundational technical knowledge is a strong plus

#LI-REMOTE

#LI-SH1

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:https://rewards.okta.com/can .

The annual base salary range for this position for candidates located in Canada is between: $81,000 — $121,000 CAD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/ .

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/ .

U.S. Equal Opportunity Employment Information
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The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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