Customer Analyst

Leap Recruitment Partners; Markham; Hybrid; CAD 40,000 - 65,000; Full time

Job summary

An established industry player in the Insurance sector is seeking a Customer Service Representative/Analyst to join their hybrid team. In this dynamic role, you will provide technical support and advice to users while ensuring high standards of customer service. Your responsibilities will include managing inquiries, logging requests, and providing system access support. This is a fantastic opportunity to grow your skills in a supportive environment that values diversity and inclusion. If you thrive in a fast-paced setting and enjoy helping others, this role is perfect for you.

Qualifications

• 1-2 years of customer/contact center experience required.
• Proficiency in computer applications and call center systems essential.

Responsibilities

• Handle inquiries from brokerages and internal stakeholders.
• Deliver high standards of customer service and manage requests.

Skills

Customer Service

Technical Support

Communication Skills

Problem Solving

Education

College or University Degree in Business Management

Tools

Call Center Systems

Computer Applications

Job description

Direct message the job poster from Leap Recruitment Partners

Recruitment Consultant at LEAP | Certified Executive Recruiter | Insurance & Executive Search Specialist | High-ROI Talent Acquisition |…

Customer Service Representative/Analyst

Our client, a leader in the Insurance sector, is looking to expand their team and is hiring for a Customer Service Representative/Analyst. This role is hybrid.

Shift: Monday-Friday, 9:00AM-5:00PM

Location: Hybrid – Markham, ON

The incumbent provides advice, technical support/troubleshooting, and access support for users.

Responsibilities:

1. Handle all telephone & email inquiries from brokerages, LIAs & internal stakeholders regarding system access, support requests, and guidance.
2. Deliver high standards of customer service.
3. Ensure ticket lifecycle adheres to defined standards.
4. Log requests, follow-ups, and communicate status, instructions, and updates to users.
5. Create, modify, or remove system access.
6. Provide support on systems.
7. Prioritize and manage multiple requests on a triage basis.

Qualifications:

1. College or University Degree (Business Management or equivalent preferred).
2. 1-2 years of customer/contact center experience.
3. Proficiency in computer applications and call center systems.
4. Strong written and verbal communication skills.
5. Ability to effectively handle all user and customer requests.

At Leap, we are an Equal Opportunity and Affirmative Action Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap promotes a discrimination- and harassment-free environment and encourages applicants of all ages.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance, Customer Service, and Information Technology

Industries

• Insurance and Insurance Carriers