Customer Account Manager - Flexible Hours & Benefits

Advance Wire Products Ltd; Surrey; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible Start/Finish Times

Medical and Dental Benefits

Free Parking and EV Charging

Fully Stocked Fridge with Snacks

Job summary

Advance Wire Products Ltd. in Surrey, BC seeks a Customer Account Manager to oversee key customer accounts and end-to-end order requirements for grocery and retail environments.

You will liaise with customers, design, production teams, and the VP of Business Development to translate needs into accurate drawing packages and orders. Responsibilities include ensuring accurate documentation, coordinating with design and production, and leading a team of Customer Service Coordinators to meet

Qualifications

• Strong customer relationship management and communication skills.
• Ability to translate customer requirements into manufacturable layout solutions.
• Leadership and people management skills, including coaching and performance oversight.
• High attention to detail and accuracy in documentation and design review.
• Strong organizational and prioritization skills in a fast-paced environment.
• Problem-solving skills with the ability to manage competing priorities and deadlines.
• Strong computer proficiency, including Microsoft Outlook and Excel.
• Demonstrated ability to learn and navigate ERP, order management and other business systems.
• Experience with layout/design software (SolidWorks, AutoCAD).
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Serve as the primary point of contact for assigned key customer accounts throughout the order and layout design lifecycle.
• Manage and oversee the customer order intake process to ensure accuracy and completeness.
• Interpret customer floor plans and site specifications for retail and grocery spaces.
• Oversee the development of department drawing packages using the company’s manufactured display and décor solutions, ensuring designs meet customer requirements and internal manufacturing standards.
• Collaborate closely with Design teams to ensure department layouts are technically feasible and aligned with production capabilities.
• Lead, coach, and provide day-to-day direction to Customer Service Coordinators, ensuring workload balance, quality of work, and adherence to processes and timelines.
• Review and approve department layouts, order documentation, and change requests.
• Manage customer revisions, changes, and clarifications in a controlled and documented manner.
• Maintain item catalogue for key accounts to ensure accuracy of pricing and items.
• Proactively identify and resolve issues that could impact customer satisfaction, timelines, or margins.
• Contribute to continuous improvement of customer order, drawing packages, and communication processes.
• Uphold company standards for quality, customer service, and professionalism in all interactions.

Skills

Customer relationship management

Translate requirements to layouts

Leadership & people management

Detail-oriented

Organizational & prioritization

Problem solving

Microsoft Outlook & Excel

ERP / order management systems

Layout/Design software (SolidWorks/Aut

Collaborative cross-functional work

Education

Business Administration / Project Management / Operations coursework

Retail/grocery environments knowledge/experience

Tools

SolidWorks

AutoCAD

Job description

Advance Wire Products Ltd. in Surrey, BC seeks a Customer Account Manager to oversee key customer accounts and end-to-end order requirements for grocery and retail environments.

You will liaise with customers, design, production teams, and the VP of Business Development to translate needs into accurate drawing packages and orders. Responsibilities include ensuring accurate documentation, coordinating with design and production, and leading a team of Customer Service Coordinators to meet