Customer Account Manager - Bilingual

ASSA ABLOY; Vaughan; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation, Sick Time, and holidays

Medical, Dental, Vision, RRSP, Short/…

Tuition Reimbursement, Learning & Dev

Employee Assistance Program

Recognition & well-being programs

Job summary

ASSA ABLOY in Woodbridge, Ontario, is seeking a Bilingual Customer Account Manager to deliver exceptional technical product support in both French and English. The role focuses on accurate order processing, pricing, and strong customer relationships.

You will collaborate with Sales and other teams to ensure a seamless customer experience and drive growth, while maintaining high service standards. This onsite position offers competitive benefits and opportunities for development.

Qualifications

• Fluency in French and English is required.
• 3+ years of Account Management experience.
• University degree or technology-related diploma.
• Strong knowledge of customer service principles and practices.
• Experience with CRM tools, ERP systems and MS Office.

Responsibilities

• Provide excellent customer support in a technical product environment.
• Serve customers in both French-speaking and non-French-speaking regions.
• Process inquiries, pricing, discounts, orders and after-sales needs.
• Review orders for pricing accuracy and resolve discrepancies.
• Collaborate with Sales, teammates and support departments to deliver a consistent customer experience.
• Act as customer advocate and provide timely updates.
• Drive growth and uncover opportunities with customers.
• Perform other responsibilities as required.

Skills

Bilingual French/English

Account management

Customer service

Communication skills

Problem solving

Education

University degree or tech diploma

Tools

CRM software

ERP systems

MS Office

Job description

Select how often (in days) to receive an alert: Create Alert

• Customer Service & Contact Center Operations
• Travel Required: 0%-10%
• 31-Dec-2026

Are you fluent in French and English and passionate about providing an exceptional customer experience? Do you enjoy building strong customer relationships, solving problems, and working with technical products? Are you looking for an opportunity where you can partner with Sales and customers to help drive growth?

If you answered yes, we should talk!

This position will be performed onsite Monday through Friday at Fleming and Baron (an ASSA ABLOY company) located in Woodbridge, Ontario.

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Bilingual Customer Account Manager?

You will be responsible for providing excellent customer support in a technical product environment. You’ll serve customers in both French-speaking and non-French-speaking regions while helping ensure their needs are handled accurately, efficiently, and professionally.

You would also:

• Support customer inquiries, pricing and discounts, order entry, order follow-up, and after-sales needs
• Review orders for product and pricing accuracy and work with customers to resolve discrepancies
• Recommend alternatives when appropriate to help meet customer requirements
• Build strong relationships with customers and develop a solid understanding of their needs
• Collaborate closely with Sales, teammates, and support departments to deliver a consistent customer experience
• Act as a customer advocate within Fleming and Baron, providing timely and accurate updates
• Partner with the Sales team to help drive growth and uncover new opportunities with customers
• Perform other responsibilities as required

The Skills and Experience you need:

• Fluency in French and English
• 3+ years of Account Management experience supporting custom products
• University degree or technology-related diploma
• Strong knowledge of customer service principles and practices
• Experience using CRM tools, Microsoft Office applications and ERP systems.
• Experience successfully supporting customers in a fast-paced B2B environment
• Interest in learning technical products and providing technical support and guidance to customers
• Strong communication, collaboration, troubleshooting, and problem-solving skills
• Ability to take initiative and implement solutions to resolve customer issues
• Ability to build positive relationships, manage conflict, and establish credibility internally and externally
• Manufacturing and/or building materials product knowledge is considered an asset

This position is classified as non-exempt (eligible for overtime) with an hourly pay range of $35.00 to $38.00. The final pay offered to the successful candidate will depend on experience, skill level, and other qualifications for the role.

What we offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Paid Vacation, Sick Time, and paid Statutory Holidays
• Medical, Dental, Vision, RRSP, Short and Long-term Disability, Life and AD&D Insurance
• Tuition Reimbursement, Learning and Career Development opportunities
• Employee Assistance Program
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.

Applications for this position will be accepted through 12/31/26, although the Company reserves the right to modify or discontinue the posting at any time.

Every application submitted for this position is personally reviewed by a member of our Door Group Talent Acquisition team, not a chatbot or automated screening tool.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

Let’s create a safer and more open world - together!

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.