Customer Account Manager

Advance Auto Parts Inc.; St. Catharines; On-site; CAD 55,000 - 71,000; Full time

Benefits offered by this job

Health and wellness benefits program

Employee discounts

Group RRSP with employer contribution

Discounted stock purchase plans

Job summary

Advance Auto Parts is seeking a Customer Account Manager to drive sales with automotive repair shops and commercial customers. You will manage assigned accounts, perform sales calls, and coordinate with district leaders to meet revenue goals.

A track record in growing commercial sales and a strong understanding of automotive products is required. There is emphasis on teamwork, communication, and the ability to travel as needed.

Qualifications

• 3–5 years related selling experience.
• High School diploma or GED; Associate’s degree preferred.
• ASE certification preferred, but not required; valid driver’s license and fleet safety certification.

Responsibilities

• Achieve goals for assigned accounts with District Leaders and General Managers.
• Visit assigned accounts, make sales calls and develop approaches to position products and services.
• Proactively communicate with Store Team to meet customer expectations on availability, accuracy and delivery timelines.
• Provide feedback to partners regarding competitive information and merchandising suggestions.
• Support development of Commercial Parts Pros for internal growth and career opportunities.
• Be a team player and assist in other functions as assigned, including stocking and POS operations.

Skills

Communication skills

English language

Microsoft Office

Education

High School diploma or GED

Associate’s degree or equivalent

Tools

APAL system

Microsoft Office

Job description

Job Description

What is a Customer Account Manager (CAM)?

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Key Duties and Responsibilities

• Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
• Implement new Commercial Sales programs, as well as support current programs
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
• Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Essential Job Skills Necessary for Success as a CAM

• Working knowledge of Advance products and services and the ability to market those products and services to meet customer need
• Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
• Working knowledge of automotive systems and traditional automotive aftermarket
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Think strategically, analyze issues and options, and effectively manage and facilitate change
• Ability to work an assortment of days, evenings, and weekends as needed
• Ability to travel overnight occasionally

Prior Experiences that Set a CAM up for Success

• Proven sales track record with 3-5 years related selling experience.

Education

• High School diploma or general education degree (GED)
• Associate’s degree or equivalent from a two-year college or technical school preferred

Certificates, Licenses, Registrations

• Must have a valid driver’s license and be fleet safety certified.
• ASE certification preferred, but not required

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

Compensation Range: The range of expected compensation for this role is between 55,300.00 CAD and 70,500.00 CAD salary for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families.Please review some of our benefit highlights!

• Opportunity to work for one of the largest after-market auto parts provider in North America

• Visibility to career growth opportunities across the entire Advance Auto Parts organization

• Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role.

• Access to a robust online training system for personal or leadership development

• A rewarding organizational culture through our team member recognition program

• Group health, dental, disability and life insurance coverage

• Employee discounts

• Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members

Please be advised that this job posting is for an existing vacancy within Advance Auto Parts.