Customer Account, Engineer (Permanent)

Bombardier; Dorval; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Insurance plans

Retirement plan

Employee Assistance Program

Tele Health Program

Competitive base salary

Job summary

Bombardier in Dorval, Canada is seeking a Customer Account, Engineer to support initial aircraft specifications from interior to avionics, interfacing with CAMs, Designers, Product Planning, Sales, and Completions to define options.

You will translate complex drawings into clear guidance for internal teams and customers, maintain interior options catalogs, and contribute to continuous process improvements in a dynamic aerospace environment.

Qualifications

• Ability to read and interpret complex engineering drawings and concepts.
• Strong written and verbal communication in English and French.
• Proficient with Microsoft Office and data visualization basics.
• Experience interfacing with cross-functional teams (sales, planning, design).

Responsibilities

• Support customers with aircraft specification from interior to avionics.
• Interface with CAMs, Designers, Product Planning, Sales & Marketing and Completions Unit.
• Provide technical data, images, and vendor documentation.
• Develop and maintain Interior Options Workbook and Visual Catalogues.
• Answer sales questions and participate in plant tours when needed.

Skills

Engineering drawings interpretation

Technical communication

Multilingual communication

Team collaboration

Education

Engineering degree

DEC (Diploma of College Studies)

Tools

Microsoft Office

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)

• Competitive base salary

• Retirement savings plan

• Employee Assistance Program

• Tele Health Program

What are your contributions to the team?

In your role you:

• Support Customer, Customer Pilots and Maintenance crews with regards to initial aircraft specification and definition from Aircraft interior to Avionics.

• Interact with CAM’s , Designers , Product Planning , Sales & Marketing and Completions Business Unit by providing and acquiring information on options specification and Green CL3500/650 model aircraft.

• Provide technical interface between above groups and engineering to ensure customer expectations are met.

• Field questions for sales support by providing technical data, pictures, vendor documentation and occasionally partaking in plant tours and mock-up visits.

• Develop/Maintain Interior Options Workbook and Visual Catalogues to ensure all illustrations and information presented to the customer represents the true aircraft configuration.

How to thrive in this role?

As our ideal candidate,

Technical Expertise

• Demonstrate broad knowledge of the Business Aircraft market segment and the optional equipment/interior selections available.

• Applicant must be able to read and interpret complex engineering drawings and concepts and be able to translate this information into simple, concise usable information for internal and external customers.

• Excellent Knowledge of Microsoft Office programs necessary.

• Possess an Engineering degree or DEC with 3 to 5 years relevant experience.

Communication

• Excellent oral and written skills.

• Must be able to convey ideas and concepts both verbally and visually.

• Able to interface effectively with all levels of management, customers and team members.

• Must be fluent in English, French and possible third language.

Attributes

• Must be able to accumulate inputs from multiple sources and respond in a timely and professional manner.

• Must be able to organize and prioritize multiple projects with dynamic due dates.

• Actively engages in optimizing processes and workflow to ensure solutions and contributes effectively to resolving technical and creative issues.

• Must be able to work efficiently in a group and under very little supervision.

• Share ideas for future research and development projects.

• Enjoys multi-facet learning and constantly changing environment.

Please note: You don’t need all the skills, knowledge and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job

Customer Account, Engineer (Permanent)

Primary Location

Dorval Plant 3

Organization

Aerospace Canada

Shift

Employee Status

Temporary

Requisition

15416 Customer Account, Engineer (Permanent)