Customer Account Analyst

CP0052 GE HealthCare Technologies Canada; Mississauga; Hybrid; CAD 55.000 - 75.000; Vollzeit

Zusammenfassung

GE HealthCare is seeking a Customer Account Analyst to join its Service Operations team in a fast-paced environment. You will support both Sales and Service, work with IT and Finance to help achieve annual goals, and actively participate in driving organizational success.

You will generate quotes and service agreements in QuoteWerks, enter agreements in Siebel, bill service contracts on time, and create reports on utilization.

Qualifikationen

• College Diploma or University Bachelor Degree in Business/Commerce (Accounting, Business Analytics, Business Administration, Finance) or equivalent related discipline.
• Excellent analytical skills with great attention to detail.
• Highly developed communication and interpersonal skills.
• Self-motivated with willingness to learn multiple systems and processes.
• Strong organizational and influencing skills.
• Able to speak French proficiently.
• Demonstrated quality experience in a customer service capacity.

Aufgaben

• Generating quotes and service agreements in QuoteWerks.
• Entering agreements in Siebel CRM.
• Billing service agreements timely and accurately.
• Generating and analyzing reports on utilization of pooled service agreements.
• Collaborating with internal customers such as Service Management, Account Managers and Field Service Representatives.
• Working with Accounts Receivables and Finance to ensure timely closure of collections issues.
• Create and manage online workflow processes.

Kenntnisse

Analytical skills

Communication skills

Interpersonal skills

Organization

French (proficient)

Ausbildung

Business/Commerce degree (Accounting, Business Analytics, Business Administration, Finance)

Tools

QuoteWerks

Siebel

Jobbeschreibung

Job Description Summary

As the Customer Account Analyst, you will be joining a fast-paced environment as part of the GE HealthCare Service Operations team. In this role, you will have an opportunity to work alongside experienced professionals within the various areas of service operations, IT, and Finance. You will gain exposure supporting both Sales and Service, and assist the greater organization in achieving its annual goals and objectives as an active participant. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description Roles and Responsibilities

In this role, your responsibilities will include (but are not limited to):

• Generating quotes and service agreements in our quoting software (QuoteWerks)


• Entering agreements in our CRM platform (Siebel)


• Timely and accurate billing of service agreements


• Generating and analyzing reports on utilization of pooled service agreements


• Working alongside and supporting internal customers (such as Service Management, Account Managers and Field Service Representatives)


• Actively working with the Accounts Receivables and Finance departments to ensure timely closure of collections issues


• Create and manage online workflow processes

Required Qualifications

Education: College Diploma or University Bachelor Degree in course of completion in Business/Commerce (Accounting, Business Analytics, Business Administration, Finance) or equivalent related discipline.

Desired Characteristics

• Excellent analytical skills with great attention to detail


• Highly developed communication and interpersonal skills


• Self-motivated with great willingness to learn multiple systems and processes


• Strong organizational skills


• Strong influencing skills


• Understanding of basic Financial principles


• Able to speak French proficiently


• Demonstrated quality experience in a customer service capacity

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-ML2 #LI-Hybrid

Additional Information

Relocation Assistance Provided: No

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.