Clinical Applications Specialist - Periop (Bilingual)

GE HealthCare; Quebec; On-site; CAD 90,000 - 130,000; Full time

Job summary

GE HealthCare in Canada is seeking a Clinical Application Specialist (CAS) to provide technical and clinical expertise across the Patient Care Solution portfolio. You will educate and train clinical end-users, support pre‑sale product demonstrations, and assist with post‑sale installation, training, and go‑live activities to ensure customer success.

The role is national in scope, based primarily in Quebec, and requires fluency in both French and English.

Qualifications

• Minimum 3+ years of anesthesia technical/clinical industry experience.
• Registered Respiratory Therapist (CSRT) with Anesthesia Assistant preferred.
• Deep understanding of clinical education training and process implementation.
• Ability to communicate complex information to diverse audiences.
• Willingness to travel 60%+ within US/Canada, including overnights.
• Vaccination against GE HealthCare policy.

Responsibilities

• Serve as a subject matter expert in Peri-Operative care areas.
• Support clinical end user adoption to GEHC Patient Care products including anesthesia & respiratory care, CHAA & PM systems.
• Advance new product features; develop training plans with customers.
• Coordinate, schedule, and execute clinical system training, onsite or virtual.
• Collaborate with Product Marketing to address customer satisfaction, escalations and training requests.
• Develop relationships with key opinion leaders.
• Participate in install base upgrade programs and proactive customer touchpoints.
• Drive sales process by conducting clinical product demonstrations and onsite evaluations.
• Ensure quality via upgrade programs and proactive client engagement.

Skills

Strong oral and written communication

Travel willingness

Education

Registered Respiratory Therapist (CSRT)

Anesthesia Assistant (preferred)

Associate degree or equivalent with 3+ years anesthesia experience

Job description

Job Description Summary

As the Clinical Application Specialist (CAS), you will deliver technical and clinical expertise within the Patient Care Solution portfolio by providing excellent education and training support to clinical end-users. The CAS is a clinical expert supporting the pre-sale product demonstrations (or clinical trial support), as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography. Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support.

Job Description Summary

As the Clinical Application Specialist (CAS), you will deliver technical and clinical expertise within the Patient Care Solution portfolio by providing excellent education and training support to clinical end-users. The CAS is a clinical expert supporting the pre-sale product demonstrations (or clinical trial support), as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography. Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support.

This role will support our operations across the country, ensuring consistent and high-quality service delivery. While the position involves national responsibilities, it will be primarily based in Quebec (QC).

At GE HealthCare, we’re building a healthier world by delivering innovative medical technologies and digital solutions that matter. As a Clinical Application Specialist (CAS), you’ll play a critical role in transforming clinical workflows and enhancing patient care by supporting the adoption and optimization of our peri-operative & digital solutions.

This is your opportunity to be a trusted clinical partner—educating, training, and empowering healthcare professionals across Canada while collaborating with cross‑functional teams to drive customer success.

Note: This role requires fluency in both French and English, including strong verbal and written communication skills in both languages.

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Sur le terrain, vous mettrez à profit votre expertise en soins critiques, votre passion pour la formation et vos connaissances en Anesthesie & monitorage des patients afin d’aider les cliniciens à adopter la technologie avec confiance dans les moments qui comptent le plus.

À titre de spécialiste des applications cliniques, vous agirez comme partenaire clinique de confiance avant, pendant et après l’implantation. Vous évaluerez les flux de travail, élaborerez des stratégies de formation, offrirez des apprentissages axés sur les résultats et collaborerez avec les équipes des ventes, du service, des produits et de gestion de projets afin de soutenir la réussite des clients.

Exigence linguistique : Une maîtrise professionnelle du français et de l’anglais, à l’oral comme à l’écrit, est obligatoire. Vous devez être à l’aise d’animer des formations cliniques et des discussions avec les clients dans les deux langues.

Job Description

Responsibilities

• Serve as a subject matter expert in the Peri-Operative care areas
• Support clinical end user adoption to GEHC Patient Care products including : Anesthesia & Respiratory Care, Centricity High Acuity clinical information system & Peri-Operative Patient Monitoring solutions.
• Advance new product (NPI) features & techniques; partner with customers in developing training plans / strategies that support new product assimilation (ARC) (MS) and (CHAA Digital)
• Coordinate, schedule, and execute clinical system training, monitor, and report on training outcomes. Training may be conducted onsite at customer facility and / or virtually.
• Work in close collaboration with Product Marketing Team, identify customer satisfaction opportunities, issues, assist in escalations, problem determination and specialty training requests.
• Develop meaningful relationships with key opinion leaders (KOLs)
• Participate in install base upgrade programs, proactive strategic customer touchpoints.
• Drive sales process by conducting clinical product demonstrations and onsite evaluations.

Required Qualifications

• Associate degree or equivalent with 3+ years of Anesthesia technical/clinical industry experience
• Must be a Registered Respiratory Therapist (CSRT, Provincial body) with Anesthesia Assistant as a Preferred qualifications.
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Willingness to travel extensively 60+% within a region (including overnights and some weekends) within the US and Canada via multiple modes of transportation (car, air travel, & train, etc.).
• Willingness to submit to a check of your driving record (given that you are applying for a position that requires you to operate a GE HealthCare owned/leased, privately owned/leased or rental vehicle for company business).
• Comply to GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• It is a condition of hire that any new employee or contract worker that will provide products or services to a GE HealthCare customer facility are fully vaccinated and provide proof of vaccinations. All offers of employment are conditional upon the satisfaction of this requirement.

Desired Characteristics

• The ideal candidate will live in Central Quebec * Greater Montreal Area
• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.
• Strong presentation skills (public speaking and lecture experience desired)
• Willingness to adopts new technologies such as virtual facilitator skills.
• A team player with a strong work ethic. Demonstrating willingness to do more to achieve shared outcomes.

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Vos responsabilités

• Être l’expert : Agir en tant qu’expert en soins périopératoires, y compris en anesthésie, soins respiratoires et surveillance des patients.
• Favoriser l’adoption : Soutenir les utilisateurs cliniques dans l’adoption des technologies GE HealthCare telles que les solutions d’anesthésie et de soins respiratoires (ARC), Centricity High Acuity Anesthesia (CHAA) et les systèmes de surveillance périopératoire (PM).
• Diriger la formation : Concevoir et offrir des formations percutantes — sur site ou virtuellement — adaptées aux besoins des clients et aux flux de travail cliniques.
• Soutenir l’innovation : Faciliter le déploiement de nouvelles fonctionnalités et collaborez avec les clients pour élaborer des plans de formation stratégiques.
• Collaborer en équipe : Travailler en étroite collaboration avec les équipes marketing, ventes et services pour assurer une mise en œuvre fluide et la satisfaction des clients.
• Établir des relations : Développer des partenariats solides avec les leaders d’opinion clés (KOL).
• Soutenir les ventes : Réaliser des démonstrations cliniques de produits et des évaluations sur site.
• Assurer la qualité : Participer aux programmes de mise à niveau de l’installation et maintenir un contact proactif avec les clients pour garantir la performance optimale des systèmes.

Profil Recherché & Qualifications Requises

• Diplôme d’études collégiales ou équivalent avec au moins 5 ans d’expérience clinique en anesthésie ou en soins respiratoires.
• Certification de Thérapeute respiratoire autorisé (membre OPIQ, CSRT et permis provincial requis).
• Maîtrise du français et de l’anglais, à l’oral comme à l’écrit — obligatoire.
• Solide compréhension des méthodes de formation clinique et de mise en œuvre des processus.
• Capacité démontrée à communiquer des informations complexes à divers publics.
• Disponibilité à voyager fréquemment (60 % et plus), y compris les nuitées et certains week-ends.
• Permis de conduire valide et dossier de conduite sans infraction.
• Conformité au système de gestion de la qualité de GE HealthCare et aux exigences de vaccination.

Atouts souhaités

• Certification d’assistant en anesthésie (un atout important).
• Expérience en prise de parole en public, animation virtuelle et principes d’apprentissage des adultes.
• Compétences solides en planification, documentation et présentation.
• Esprit d’équipe, approche proactive et éthique de travail rigoureuse.

Additional Information

Relocation Assistance Provided: No