Customary Care Support Worker

Oneida Nation of the Thames; Southwold; On-site; CAD 55,000 - 75,000; Full time

Job summary

Oneida Nation of the Thames seeks a Customary Care Support Worker to advocate for children, youth and families. The role supports Customary Care practices and rights while aligning with Haudenosaunee culture and community standards.

You will document and report program outcomes, guide families, and assist with transition planning, ensuring confidentiality and ethical service delivery.

Qualifications

• Bachelor's degree preferred; equivalencies considered.
• Two years in child welfare or related field preferred.
• Experience serving First Nations communities is required.

Responsibilities

• Advocate for the best interests of children, youth and caregivers.
• Support development and implementation of Customary Care practices.
• Ensure informed rights, confidentiality and culturally relevant services.
• Document, track outcomes and report on program effectiveness.
• Guide families and caregivers; support transition planning.

Skills

Cultural competence

First Nations relations

Communication skills

Advocacy

Confidentiality

Education

Bachelor’s of Social Work (BSW) preferred

Post-Secondary Diploma in Social Service Worker

Tools

Driver’s license

Job description

Position: Customary Care Support Worker

Term: Permanent Full-Time

Department: Child and Family Services

Division: Community and Social Services

Salary: Competitive salary range

Hours: 35 hours per week, Monday to Friday, 8:30a.m. to 4:30p.m.,

must be flexible to align work schedule with program requirements

which will include some evenings, weekends, and statutory holidays

Posting Date: October 30, 2026 Closing Date: November 13, 2026, at 4:30p.m.

JOB SUMMARY

The Customary Care Support Worker advocates for the best interests of children, youth, and caregivers of Oneida Nation of the Thames. The position supports the development and implementation of Customary Care practices for families in need and ensures that participants in the Customary Care program–through formal or informal agreements–are informed of their legal and inherent rights, treated with fairness and respect, and provided with culturally relevant services, resources, training, and support in alignment with the vision, mission, and values of Oneida Nation of the Thames.

The role safeguards the rights of children, youth, and families to their culture and community by advocating for and implementing care approaches grounded in Haudenosaunee culture and community-developed standards. The position supports the safety and wellbeing of children and promotes opportunities for them to be raised within their community, surrounded by family and a circle of support.

The Customary Care Support Worker is accountable for service documentation, outcome tracking, and reporting on program effectiveness. The role provides guidance to families and caregivers, supports transition planning for children, and maintains strict confidentiality while adhering to professional and ethical standards.

EDUCATION

1. Bachelor’s of Social Work (BSW) preferred.
2. Candidates with a Post-Secondary Diploma in Social Service Worker or those with equivalent or related educational qualifications may also be considered.

EXPERIENCE

1. Minimum of two (2) years of experience in child welfare, social services, or a related field.
2. Experience supporting First Nations children, youth, and families is required.
3. Demonstrated knowledge and understanding of Oneida culture and history is required.
4. Strong knowledge of federal legislation, including An Act Respecting First Nations, Inuit, and Métis Children, Youth and Families, is required.
5. A Valid Class “G” Ontario Driver’s License and use of company vehicle is required.

MANDATORY DOCUMENTATION WITH APPLICATION

1. A cover letter addressing the qualifications listed above must be included with your application.
2. Resume

REQUIREMENTS PRIOR TO STARTING EMPLOYMENT

1. The successful candidate must submit a Vulnerable Sector Check (completed within a 30-day timeframe), at their own expense.
2. The successful candidate must submit a copy of valid Class “G” driver’s license and a driver abstract (completed within a 30-day timeframe), at their own expense.
3. The successful candidate must submit a copy of applicable educational qualifications (certificates, diplomas, degrees, etc.).

• Late applications will not be accepted.
• All applications will be screened according to the above qualifications, including a full and complete application as requested.
• Only those selected for interviews will be contacted.
• A registered member of a First Nation as per Section 16(1) of the Human Rights Act, is preferred.
• Oneida Nation is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodations, please contact Human Resources.