Custodial Supervisor

salvationarmyca; Calgary; On-site; CAD 48,000 - 72,000; Full time

Job summary

The Salvation Army Canada is seeking a Custodial Supervisor to lead the custodial team and ensure a clean, safe, well-maintained facility. You will coordinate with internal and external stakeholders and uphold organizational standards.

You will supervise staff, schedule shifts, conduct inspections, manage supplies, and ensure health, safety, and PPE guidelines are followed across the site.

Qualifications

• Experience supervising custodial staff or facilities teams.
• Strong communication and coordination with multiple departments.
• Knowledge of health, safety and PPE guidelines and audits.

Responsibilities

• Coordinate daily custodial operations to keep facilities safe and clean.
• Develop staff schedules and coverage for all shifts and events.
• Train, coach, and evaluate custodial staff performance.

Skills

Supervisory skills

Communication

Health & safety

Team leadership

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary

The Custodial Supervisor provides leadership and direct oversight to the custodial team, ensuring a safe, clean, and well-maintained facility. Responsibilities include staff supervision, task assignment, quality control, supply management, scheduling, and communication with internal and external stakeholders. This role ensures compliance with health, safety, and organizational standards.

Accountabilities

Coordination & Operations

• Coordinate and oversee all daily custodial operations, ensuring facilities are clean, safe, and well-maintained.
• Develop, assign, and adjust work schedules to ensure adequate staff coverage for all shifts and special events.
• Conduct regular inspections of work areas to ensure adherence to cleanliness of operational policy standards and regulations.
• Lead, train, and coach custodial staff to maintain high standards of performance and consistency.
• Serve as the primary point of contact for custodial issues and coordinate with other departments for support.
• Respond to emergency cleaning requests, spills, hazards, and urgent needs, effectively deploying staff as necessary.
• Monitor cleaning supply inventory, ordering and distributing products as needed.
• Ensure proper use, care, and maintenance of custodial equipment and tools.
• Develop and implement cleaning routines, task lists, and inspection checklists for consistent service delivery.
• Maintain accurate records of schedules, inspections, inventory, incidents, and maintenance activities.
• Coordinate and enforce workplace safety procedures, ensuring all custodial staff follow health, safety, and PPE guidelines.
• Review and update annual custodial work plans, schedules, and staffing needs.
• Complete annual audits of custodial supplies, equipment, and tools.
• Participate in annual facility inspections and audits to ensure health and safety compliance.
• Evaluate custodial operations to identify areas for improvement in efficiency and cost-saving measures.
• Other work-related duties as assigned.

Staff Supervision & Performance Management

• Foster a positive and collaborative team environment, promoting teamwork and resolving conflicts effectively.
• Provide new hire onboarding support, hands-on training, and guidance to new custodial staff, ensuring they are fully onboarded and familiar with policies and procedures.
• Monitor staff performance, providing constructive feedback and coaching to help meet organizational standards in conjunction with the Facility Manager.
• Lead by example in demonstrating professionalism, reliability, and a strong work ethic.
• Conduct regular one-on-one meetings with staff to review performance and address any concerns.
• Ensure custodial staff maintain professionalism, reliability, and a strong work ethic at all times.
• Identify opportunities for professional development and coordinate training to enhance staff skills.
• Conduct performance evaluations for custodial staff, set development goals, and assess overall team performance.
• Provide support with other related duties as assigned by the Facilities Manager.

Administrative & Reporting

• Prepare and submit regular custodial reports, including schedules, inspections, inventory usage, and maintenance activities.
• Develop, maintain, and update custodial staff schedules to ensure adequate coverage.
• Maintain accurate records of employee attendance, work assignments, and timesheets.
• Track and manage inventory of cleaning supplies, tools, and equipment, placing purchase orders as needed.
• Manage the custodial budget, ensuring efficient use of resources and compliance with financial guidelines.
• Coordinate work orders and service requests with other departments and external vendors for custodial support.
• Ensure all documentation related to custodial operations is accurate and up-to-date.

Meetings & Communication

• Attend regular management and departmental meetings to provide updates on custodial operations and address concerns.
• Conduct team huddles and provide clear direction regarding daily tasks, priorities, and expectations.
• Participate in health and safety meetings to ensure compliance with workplace standards.
• Meet with