Residential Care Worker

salvationarmyca; Winnipeg; On-site; CAD 42,000 - 64,000; Full time

Job summary

The Salvation Army in Winnipeg seeks a dedicated Residential Services Supervisor to provide a secure environment and coordinate support for tenants across facilities.

You will conduct room checks, assist with admissions, maintain records, support meals and daily operations, and coordinate with health providers as needed. This role requires staying awake during shifts and upholding confidentiality and organizational values.

Responsibilities

• Monitor client activity and maintain a calm, supportive presence to ensure safety, well-being, and adherence to facility guidelines.
• Conduct regular room checks, property rounds, and inspections in accordance with established safety and security procedures.
• Support client admissions, including orientation to the facility, intake interviews, and documentation of personal and health-related information.
• Maintain detailed and accurate records, including logs, incident reports, client files, intake forms, and service data using designated systems (e.g., HIFIS, SMIS).
• Assist with medication storage and administration according to policy, including proper documentation.
• Support daily operations by assisting with meal service, basic housekeeping, and general upkeep of the facility.
• Support client care by providing practical, emotional, and motivational assistance, reinforcing case plan goals, and facilitating access to internal and external services.
• Prepare and deliver clear and timely shift exchanges to ensure continuity of care and communication across teams.
• Assist in coordinating and supervising leisure, educational, and therapeutic activities as part of client programming.
• Ensure supplies, donations, and client belongings are managed and stored in line with organizational procedures.
• Support clients in accessing basic needs such as identification, income support, referrals, and housing-related resources.
• Enforce program rules and behavior-based restrictions, and monitor client adherence to curfews, itineraries, and scheduled activities as directed by the supervisor.
• Respond to crises using approved de-escalation and intervention techniques; initiate emergency protocols when required.
• May coordinate with external agencies such as social services, police, corrections, and health providers as needed and as directed by the supervisor.
• Participate in regular staff meetings, training, and supervision sessions to support continuous improvement and service quality as assigned.
• Foster a respectful, inclusive, and trauma-informed environment aligned with organizational values.
• Collaborate with internal case management and interdisciplinary teams to identify client needs, progress, and service adjustments as directed by the supervisor.
• Remain awake and alert during all assigned shifts, including overnights, ensuring a consistent staff presence.
• Works cooperatively with health care team members, attends staff meetings and training sessions, and participates in staff replacement coordination when delegated to ensure consistent service delivery.
• Maintain confidentiality and uphold ethical standards in all interactions and documentation.
• Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
• Other related duties as assigned.

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

This role is focused on providing a secure environment, additional coordination, and support to the tenants of various facilities. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

ACCOUNTABILITIES:

Incumbents may perform all, some, or similar range of duties as below.

• Monitor client activity and maintain a calm, supportive presence to ensure safety, well-being, and adherence to facility guidelines.
• Conduct regular room checks, property rounds, and inspections in accordance with established safety and security procedures.
• Support client admissions, including orientation to the facility, intake interviews, and documentation of personal and health-related information.
• Maintain detailed and accurate records, including logs, incident reports, client files, intake forms, and service data using designated systems (e.g., HIFIS, SMIS).
• Assist with medication storage and administration according to policy, including proper documentation.
• Support daily operations by assisting with meal service, basic housekeeping, and general upkeep of the facility.
• Support client care by providing practical, emotional, and motivational assistance, reinforcing case plan goals, and facilitating access to internal and external services.
• Prepare and deliver clear and timely shift exchanges to ensure continuity of care and communication across teams.
• Assist in coordinating and supervising leisure, educational, and therapeutic activities as part of client programming.
• Ensure supplies, donations, and client belongings are managed and stored in line with organizational procedures.
• Support clients in accessing basic needs such as identification, income support, referrals, and housing-related resources.
• Enforce program rules and behavior-based restrictions, and monitor client adherence to curfews, itineraries, and scheduled activities as directed by the supervisor.
• Respond to crises using approved de-escalation and intervention techniques; initiate emergency protocols when required.
• May coordinate with external agencies such as social services, police, corrections, and health providers as needed and as directed by the supervisor.
• Participate in regular staff meetings, training, and supervision sessions to support continuous improvement and service quality as assigned.
• Foster a respectful, inclusive, and trauma-informed environment aligned with organizational values.
• Collaborate with internal case management and interdisciplinary teams to identify client needs, progress, and service adjustments as directed by the supervisor.
• Remain awake and alert during all assigned shifts, including overnights, ensuring a consistent staff presence.
• Works cooperatively with health care team members, attends staff meetings and training sessions, and participates in staff replacement coordination when delegated to ensure consistent service delivery.
• Maintain confidentiality and uphold ethical standards in all interactions and documentation.
• Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
• Other related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Ministry Unit leadership, staff, and volunteers.

External: contractors, vendors, service agencies, community organizations, guests/clients of ministry unit in person.

MANAGERIAL RESPONSIBILITIES:

Reports directly to the Residential Services Supervisor.

FINANCIAL AND MATERIALS MANAGEMENT:

• May be involved in minor financial transactions on a regular or relief basis and is expected to exercise sound judgment in the use of organizational and personal resources.
• May be authorized to handle small amounts of cash, including disbursements and collections.
• May have access to confidential and sensitive information and is expected to maintain strict confidentiality at all times.

WORKING CONDITIONS:

• Work is primarily performed indoors within a ministry unit or facility.
• The role requires standi