Custodial and Event Support Worker

Heritage Park Historical Village; Calgary; On-site; CAD 17,616 - 25,089; Part time

Benefits offered by this job

Free entrance to the Park

Employee discounts on food

Free parking

Job summary

Heritage Park Historical Village in Calgary, Alberta is hiring Seasonal Custodial and Event Support staff to help maintain a clean and welcoming environment in Canada's largest living history museum. The role involves cleaning venues, assisting with event setups, and providing excellent customer service to visitors.

Candidates should have strong interpersonal skills, a valid driver's license is preferred, and be prepared to work outdoors in varying weather conditions. Flexible hours are available, including holidays and weekends.

Qualifications

• Prior experience in related role is an asset.
• A valid Alberta Class 5 driver's license is preferred.
• Ability to prioritize tasks and work efficiently.

Responsibilities

• Clean all designated venues and buildings/exhibits.
• Assist with physical setups and teardowns for events.
• Provide an exceptional visitor experience.

Skills

Interpersonal skills

Communication skills

Ability to follow instructions

Teamwork

Education

High school diploma

Job description

Department: Custodial and Event Support

Position Type: Seasonal

Hourly Rate: $15.50

Hours: Varies; available shifts are 6:00am - 2:30pm and 12:30pm - 9:00pm

What we offer

• Flexible work arrangements where no one day is similar
• Working in a beautiful park setting
• Free entrance to the Park, including to our many public special events
• Employee discounts on food and retail items and free parking

Who We Are

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview

Clean all designated venues and buildings/exhibits, as well as assist with physical setups and teardowns for both catered events and special events under the direction of the manager and supervisors.

Responsibilities

Operational Support

• Obtain assigned keys and a radio at the beginning of scheduled shift, lock buildings upon completion of tasks, communicate using proper radio etiquette, and return both keys and radio to Security at the end of each shift
• Clean designated venues, washrooms, and exhibits to desired Heritage Park Standards
• Perform setups and teardowns of designated venues and areas for special and catered events according to specific floor plans and directions.
• Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively
• Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly answers to inquiries and valuable information to enhance the overall visitor experience
• Perform other duties as required

Organizational Excellence and Wellbeing

• Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
• Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work‑related incidents, injuries and hazards, participating in employer training, and adhering to policies including the Code of Conduct and the Workplace Violence and Harassment Policy
• Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
• Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long‑term benefits for the organization and its stakeholders

Required Qualifications

• Prior experience in related role is an asset
• A valid Alberta Class 5 driver’s license is preferred
• Ability to follow instructions from the supervisor to thoroughly and safely complete all assigned tasks
• Ability to prioritize tasks and work efficiently in a fast‑paced environment
• Ability to work as part of a team or independently
• Demonstrated strong interpersonal and communication skills in a client‑facing setting
• All successful candidates (over the age of 18) will be required to go through a Police Information Check as a condition of employment

Special Clothing and Equipment

• Appropriate costuming and safety equipment will be provided by Heritage Park; and
• Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.

Special Working Conditions

• The position will be exposed to weather extremes and will work both indoors and outdoors; and
• This position is physically demanding, and the incumbent must have the ability to lift heavy items (approximately 50lbs), stand for long periods of time and walk throughout the Park for extended periods

Hours of Work

• Varies based on operational needs
• Two shifts available: 6:00am to 2:30pm and 12:30pm to 9:00pm
• Holiday, evening, and weekend work is required